Bell Person
6 days ago
We are seeking a highly skilled and customer-focused Bell Person to join our team at Whiteface Lodge. As a Bell Person, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Load and unload luggage carts
- Tag and store luggage
- Escort guests to hotel rooms
- Provide an overview of guest room, hotel services, and amenities
- Make deliveries to guest rooms
- Assist guests with room changes
- Stock pantry when necessary
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Perform house attendant functions when staff shortages occur
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
- Ensure overall guest satisfaction
- High School diploma preferred
- Previous customer experience required or equivalent training
- Work schedule varies and may include working on holidays, weekends, and alternate shifts
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching
Whiteface Lodge is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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