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Senior Benefits Operations Specialist
2 months ago
We are seeking a highly skilled Benefits Operations Specialist to join our team at Raytheon Technologies. As a key member of our Benefits Operations team, you will play a critical role in supporting and partnering with our Total Rewards Benefits Community of Expertise (COE) on our benefit programs, policies, and processes.
Key Responsibilities- Address and research complex issues from employees, HR Service Center, and other HR professionals, while collaborating with internal/external clients and vendors
- Utilize case management system to respond to benefit questions and issues from employees, managers, Benefits Communities of Expertise (Corporate and Business Units) and other share services teams
- Provide superior customer service, with accurate and timely resolution, to internal and external customers
- Provide subject-matter expertise within Benefits discipline
- Manage projects and processes related to Total Rewards Benefit programs
- Support system testing and project management for key projects like Annual Open Enrollment, as applicable
- Support benefit process administration consistent with HR service catalog
- Ability to collaborate across the HR operating model and bring forward new ideas for future program offerings, for process improvement, or for policy changes needed to improve employee experience
- Drives process improvement by refining processes and procedures to align across business units, Corporate, and Benefits COE's
- Understand customer feedback and partner with COE's, cross-functional teams, and vendor to simplify and automate existing processes
- Influences others regarding policies, practices, and compliance
- Bachelor's degree (or equivalent experience) in Human Resources, Business Administration, or a related field
- Minimum two years' professional experience required in benefits including experience managing cross-functional projects, programs, or processes
- Working knowledge of employee benefits and applicable laws
- Must be authorized to work in the U.S. without sponsorship now or in the future
- Professional benefits, project management, and/or Six Sigma certification(s) or accreditations
- Experience in an HR transformational environment
- Excellent Excel skills, including pivot tables and charts; macros a plus
- Strong presentation and interpersonal communication skills (consulting and influencing), including ability to communicate effectively and tactfully with all levels of employees and managers (customer service skills)
- Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail
- Ability to drive change and challenge status quo; strong drive to improve and automate processes to achieve best possible customer experience