Remedy ITSM Administrator

2 days ago


Des Moines, Iowa, United States Saxon Global Full time

**Job Description:**

Saxon Global is a leading provider of technology solutions, and we are currently seeking an experienced BMC Remedy ITSM Administrator to join our team. As a key member of our technical staff, you will be responsible for administering and developing the Remedy IT Service Management Suite.

The ideal candidate will have demonstrated experience with UDM, Pentaho Spoon, ADDM Discovery, and Asset Management CMDB. Additionally, they should have strong working knowledge of Rem Infrastructure/server administration and experience with integrating other systems with BMC Remedy.

A comprehensive understanding of ITIL and IT Service Management concepts is also essential. The salary range for this position is between $80,000 - $120,000 per year, depending on location and experience.

Key Responsibilities:

  • Administer and develop the Remedy IT Service Management Suite
  • Implement and maintain IT service management processes
  • Provide technical support and training to internal teams

Requirements:

  • Demonstrated experience with Remedy ITSM Suite administration and development
  • Strong working knowledge of Rem Infrastructure/server administration
  • Experience with integrating other systems with BMC Remedy
  • Comprehensive understanding of ITIL and IT Service Management concepts


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