BMC Certified Remedy Administrator

4 weeks ago


Des Moines, United States Saxon Global Full time
PRIMARY DUTIES INCLUDE:
  • Remedy administrative duties in support of several engineers, to include opening trouble tickets and resolving a variety of issues.
  • Monitoring, troubleshooting, and ensuring the platform is performing well.
  • Will serve as the primary point person for all operational Remedy support needs.
  • Top priority each day will be ensuring that all jobs scheduled to run over night ran properly.
  • If job/jobs didn't run as expected, Administrator must determine why, resolve the issue, and rerun the job.
  • Will need to communicate to the team that the job was rerun and alert them to potential performance degradation.
  • Must be very proactive when communicating, need to collaborate closely with the team before being asked.
MUST HAVE:
  • Demonstrated experience with Remedy ITSM Suite administration and development, such as UDM, Pentaho Spoon, ADDM Discovery and Asset Management CMDB.
  • BMC Certified Administrator: BMC Remedy AR System.
  • Strong working knowledge of Remedy environments operating on Windows, Linux, SQL, and Oracle.
  • Infrastructure/server administration experience.
  • Experience with integrating other systems with BMC Remedy.
  • Troubleshooting and issue resolution experience in working with product vendor and customers.
  • Thorough understanding of ITIL and IT Service Management concepts.
ADDITIONAL DETAIL:
  • Team being supported is in the central time zone, remote is an option for the right skills and experience but client strongly prefers onsite in Des Moines, Iowa.
  • Role will require candidates to be on trouble tickets with support outside of those normal hours of 8:00-5:00, this happens quite regularly, so they would either be up early or stay up late and this individual will have to work with the support person to create that schedule.
  • If candidates truly know REMEDY HELIX, then they'll understand that the support centre is in India, so even though you are working central time zone, this person needs to be very flexible with what hours work will need to be performed.
  • Not a high volume of tickets, typically 1 every 7 to14 days.


  • Des Moines, United States Saxon Global Full time

    BMC Remedy Helix Admin Top Client Technology Platform: BMC Remedy ITSM Suite Demonstrated experience with Remedy ITSM Suite administration and development. Such as UDM, Pentaho Spoon, ADDM Discovery and Asset Management CMDB. BMC Certified Administrator: BMC Remedy AR System Strong working knowledge of Rem Infrastructure/server administration experience...


  • Des Moines, Iowa, United States Saxon Global Full time

    Job Title: BMC Remedy IT Service Management SpecialistJob Summary: We are seeking a highly skilled BMC Remedy IT Service Management Specialist to join our team at Saxon Global. The ideal candidate will have a strong background in Remedy ITSM Suite administration and development, including UDM, Pentaho Spoon, ADDM Discovery, and Asset Management CMDB.Key...


  • Des Moines, Iowa, United States Saxon Global Full time

    Saxon Global is seeking a highly skilled BMC Remedy IT Specialist to join our team. This role requires strong technical expertise in Remedy ITSM Suite administration and development, as well as experience with infrastructure/server administration.The successful candidate will have a proven track record of troubleshooting and issue resolution in working with...


  • Des Moines, Iowa, United States Saxon Global Full time

    Saxon Global is looking for an experienced Remedy System Administrator to manage our Remedy environment. This role requires strong technical skills, including experience with UDM, Pentaho Spoon, ADDM Discovery and Asset Management CMDB.The successful candidate will have demonstrated expertise in BMC Certified Administrator: BMC Remedy AR System, as well as a...


  • Des Moines, Iowa, United States Saxon Global Full time

    **Job Description:**Saxon Global is a leading provider of technology solutions, and we are currently seeking an experienced BMC Remedy ITSM Administrator to join our team. As a key member of our technical staff, you will be responsible for administering and developing the Remedy IT Service Management Suite.The ideal candidate will have demonstrated...


  • Des Moines, Iowa, United States Saxon Global Full time

    At Saxon Global, we are seeking a highly skilled BMC Remedy IT Service Management Expert to join our team. As a seasoned professional in the field, you will be responsible for designing, implementing, and maintaining IT service management processes using the Remedy IT Service Management Suite.The ideal candidate will have extensive experience with the Remedy...


  • Des Moines, United States Broadlawns Medical Center Full time

    TheBroadlawns Medical Centercampus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality...


  • Des Moines, United States Broadlawns Medical Center Full time

    The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality...


  • Des Moines, United States Broadlawns Medical Center Full time

    The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality...


  • Des Moines, Iowa, United States TEKsystems Full time

    Job OverviewWe are seeking a highly skilled Legal Administrative Support Specialist to join our team in West Des Moines, IA.The ideal candidate will have 6+ months of experience in a legal admin or secretarial role and be proficient in Adobe PDF Reader. The position involves heavy document review, clerical, and data entry duties.ResponsibilitiesSupport the...


  • Des Moines, United States AMERICAN SYSTEMS Full time

    Are you an experienced Administrative Assistant with demonstrated experience? Then we have a great opportunity for you to join our growing team in Des Moines, IA! As an Administrative Assistant you will: * Be able to support realistic and relevant operational training opportunities to AF Total Force joint warfighter participants via distributive means *...


  • Des Moines, United States TEKsystems Full time

    Job DescriptionJob DescriptionLegal Administrative Support Rep - West Des Moines, IALong-term contract (1-2 years) $23.50/HR Gain experience in a major financial institute - fantastic resume builderOur large banking and brokerage client in West Des Moines is seeking a legal admin support rep to join their loan workout team. We are looking for candidates with...

  • Network Administrator

    3 weeks ago


    Des Moines, United States American Systems Full time

    Job Title / LevelNetwork Administrator - SECRETClearance Required?SecretLocation:Des Moines, IA 50321 US (Primary)% Travel10 - 20%Job DescriptionAre you an experiencedNetwork Administratorwith demonstrated experience in theexecution of distributed Operational Training (OT), which can encompass warfighters in Live-Virtual-Constructive (LVC) training...


  • Des Moines, Iowa, United States Trinity Health Full time

    About the RoleThe Certified Medical Office Coordinator is responsible for providing administrative support to our healthcare team, ensuring seamless operations, and maintaining accurate records.You will have the opportunity to work with a diverse population and make a meaningful impact on patients' lives.


  • Des Moines, Iowa, United States Iowa Orthopaedic Center PC Full time

    Join our dynamic team at Iowa Orthopaedic Center PC as a skilled Certified Medical Assistant. In this role, you will provide exceptional patient care and administrative support in a fast-paced medical office environment.About Our Practice: Our orthopaedic practice is dedicated to delivering high-quality care to patients of all ages. We offer a wide range of...


  • Des Moines, United States Via of Des Moines at Fleur Heights Full time

    Via Health Services at Fleur Heights has the opportunity to welcome a Certified Medication Aide (CMA) to our nursing team! Certified Medication Aides provide person-centered care to residents through medication administration and personal care as delegated by the nurse. If you're a CMA looking to join a team that thrives, we'd love to discuss this...


  • Des Moines, United States Via of Des Moines at Fleur Heights Full time

    Via Health Services at Fleur Heights has the opportunity to welcome a Certified Medication Aide (CMA) to our nursing team! Certified Medication Aides provide person-centered care to residents through medication administration and personal care as delegated by the nurse. If you're a CMA looking to join a team that thrives, we'd love to discuss this...


  • West Des Moines, United States AppleOne Full time

    Job DescriptionJob DescriptionFortune 500 company in the banking sector is seeking highly organized and detail oriented Legal Administrative specialist to support the Legal remedies team in collecting signatures required for discovery to pursue litigation to offset/collect balances for credit cards and loans. LOCATION: West Des Moines, IA 50266 WORK MODE:...


  • Des Moines, Washington, United States Bodle Chiropractic and Integrative Health Full time

    Job OverviewBodle Chiropractic and Integrative Health is a thriving practice seeking an experienced Certified Bodywork Therapist to join our team. This exciting opportunity allows the successful candidate to focus on treating auto and work-related injuries while providing top-notch wellness massages.A full schedule of patients is available for immediate...


  • Des Moines, United States Via of Des Moines at Fleur Heights Full time

    Via Health Services at Fleur Heights is seeking a Certified Medication Aide (CMA) to join our team. In this essential healthcare role, you provide person-centered care and medication administration to our residents.ABOUT OUR COMMUNITY:Via Health Services at Fleur Heights is an 89-bed Skilled Nursing Facility (SNF) with memory support located in Des Moines,...