OTI Support Specialist

14 hours ago


El Dorado, Arkansas, United States Roseburg Forest Products Full time
About the Role

Roseburg Forest Products is seeking a highly skilled OTI Support Technician to join our team. As a key member of our operations technology infrastructure team, you will be responsible for ensuring the reliability and performance of our network, server, and client systems.

Key Responsibilities
  • Health and Safety: Follow all health and safety policies and programs to ensure a safe working environment.
  • Infrastructure Maintenance: Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components.
  • Technical Support: Provide technical support of site operations technology infrastructure to ensure seamless operations.
  • System Improvements: Implement improvements in systems capabilities to increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness.
  • Team Collaboration: Work closely with the operations technology group on adherence to standards and participate in training as required.
  • Documentation and Training: Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components.
  • Capital Improvement Projects: Work with corporate IT staff and plant staff to support capital improvement projects as assigned.
Requirements
  • Experience: Five (5) years of experience in administration of Windows workstations and servers.
  • Education: Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience.
  • Safety Focus: Demonstrated safety focus.
  • Network Skills: Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki).
  • Facilitation and Problem-Solving: Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment.
  • Availability: Must be able to be on call for 24/7 manufacturing operations, including nights, weekends, and holidays as required.
Preferred Qualifications
  • Education: Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience.
  • Experience: Experience interfacing with or supporting infrastructure needs of a process-control environment.
  • Software Skills: Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software.
  • PLC Programming: PLC Programming Experience/Allen Bradley.


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