Customer Sales Supervisor

3 weeks ago


Long Beach, California, United States See's Candies Full time

Job Title: Customer Sales Supervisor

Job Summary:

We are seeking a highly skilled Customer Sales Supervisor to join our team at See's Candies. As a Customer Sales Supervisor, you will be responsible for leading a team of customer service agents to achieve sales and service goals, while providing an exceptional experience for our customers.

Key Responsibilities:

  • Provide guidance and leadership to customer service agents to exceed customer expectations and achieve company goals.
  • Monitor and coach agents to improve performance, and participate in data collection and analysis for performance evaluation.
  • Participate in recruitment, hiring, and orientation of new staff, and coordinate with workforce planning on scheduling issues.
  • Develop and implement processes and procedures to improve sales and service, and handle escalated calls in a timely manner.
  • Communicate key information to staff, and perform administrative duties such as attendance performance and timekeeping.

Requirements:

  • Three to five years of customer service experience, preferably in a contact center environment.
  • Lead and/or prior supervisory experience required.
  • Demonstrated proficiency in advanced PC skills, including MS Office and Internet applications.
  • Experience working with LTL delivery/customer service preferred.

About See's Candies:

See's Candies is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace.


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