Customer Sales Supervisor
3 weeks ago
Job Title: Customer Sales Supervisor
Job Summary:
We are seeking a highly skilled Customer Sales Supervisor to join our team at See's Candies. As a Customer Sales Supervisor, you will be responsible for leading a team of customer service agents to achieve sales and service goals, while providing an exceptional experience for our customers.
Key Responsibilities:
- Provide guidance and leadership to customer service agents to exceed customer expectations and achieve company goals.
- Monitor and coach agents to improve performance, and participate in data collection and analysis for performance evaluation.
- Participate in recruitment, hiring, and orientation of new staff, and coordinate with workforce planning on scheduling issues.
- Develop and implement processes and procedures to improve sales and service, and handle escalated calls in a timely manner.
- Communicate key information to staff, and perform administrative duties such as attendance performance and timekeeping.
Requirements:
- Three to five years of customer service experience, preferably in a contact center environment.
- Lead and/or prior supervisory experience required.
- Demonstrated proficiency in advanced PC skills, including MS Office and Internet applications.
- Experience working with LTL delivery/customer service preferred.
About See's Candies:
See's Candies is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace.
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