Director of Academic Operations

19 hours ago

Fremont, California, United States san francisco bay university Full time
About San Francisco Bay University

San Francisco Bay University (SFBU) is a leading independent, nonprofit, WASC-accredited institution situated in the heart of Silicon Valley in Fremont, California. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice.

Position Overview

The Director of Academic Operations provides strategic leadership and oversees key academic administrative functions, including supervising the Registrar and Principal Designated School Official (PDSO) to ensure efficient and compliant management of student records and SEVIS-related processes.

Responsibilities
  • Develop scheduling strategies that align with SFBU's strategic priorities and deliver consistent, high-quality outcomes.
  • Directly supervise the Registrar and PDSO, providing leadership and operational guidance in student records management, academic scheduling, SEVIS compliance, and graduation processes.
  • Monitor and ensure compliance with institutional policies, FERPA regulations, and accreditation standards.
  • Support the project management and successful migration of academic operations systems to Salesforce, working closely with IT and external consultants.
  • Implement quality assurance methodologies, ensure compliance, and optimize workflows for academic processes within Salesforce, ensuring that the system enhances efficiency and meets operational needs.
  • Analyze and improve course combinations, schedule rollouts, updates, and quality control, in collaboration with department chairs.
  • Analyze and streamline academic administrative processes, including course scheduling, registration, grading, catalog management, and student information system workflows, to maximize efficient processes and timelines.
  • Implement best practices and standard operating procedures (SOPs) for academic operations functions to enhance student services and improve the student experience.
  • Work with academic leadership to support curricular innovation and changes, ensuring administrative processes can support new programmatic needs.
  • Oversee the preparation and submission of compliance reports, including SEVIS updates, accreditation documentation, and state/federal educational requirements.
  • Partner with institutional research, compliance, and enrollment management teams to generate regular reports, analyzing trends in enrollment, retention, and other key metrics.
  • Serve as a liaison between academic affairs, student affairs, IT, and other key departments to ensure cohesive communication and coordination.
  • Foster collaboration between academic operations, faculty, and administrative staff to support academic excellence.
  • Represent the department in internal and external meetings and committees as required.
  • Stay current with trends in academic operations, educational technology, and system migrations to keep SFBU at the forefront of operational excellence.
Requirements
  • Bachelor's degree and 5-8 years of experience in academic administration, with relevant experience leading teams, working in a registrar's office, within a higher education organization.
  • Track record of successful implementation of innovative practices, systems migration, processes, and programs including their evaluation and assessment of CRM/data management systems.
  • Strong knowledge of FERPA, SEVIS, and higher education compliance standards to continually assess and improve practices and procedures through an equity lens.
  • Ability to make data-informed decisions to enhance procedures and practices, build and maintain relationships with leadership, faculty, staff, and other stakeholders, and balance the needs of students and the institution.
  • Experience in team building, talent development, and performance management.
  • Excellent leadership, project management, and organizational skills. Ability to collaborate across departments and manage multiple priorities simultaneously. Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
  • Master's degree in student affairs, higher education, counseling, or equivalent field.
  • Experience with student information and reporting systems and tools, including SIS implementation and/or optimization within a higher education setting.
  • Experience with university catalog management.
  • Familiarity with WASC accreditation processes, particularly in higher education institutions.
  • Familiarity with data governance frameworks and database design principles.
  • Demonstrated ability to lead teams in a dynamic academic environment.
Salary

The starting salary with some experience is $115,000-$145,000 / year. This appointment is a 9-month term appointment, renewable.

This position description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

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