Logistics and Support Engineer

3 weeks ago


Washington, Washington, D.C., United States eXcell Full time
About the Role

We are looking for a highly skilled Logistics and Support Engineer to join our team as a Junior Technical Support Specialist. The ideal candidate will have strong technical skills and experience in providing top-notch support to our clients.

The successful candidate will be responsible for shipping, receiving, and inventory control, as well as performing hardware repairs and image systems with instruction. They will also provide first- and second-level contact and problem resolution, maintain ticket updates, and communicate effectively on issue status and resolution.

This is a contract opportunity slated to go 1 year with possibility of extension. The logistics portion would be 60% - 70% of the time.

Responsibilities
  • Inventory Management: Manage and control inventory levels, ensure accurate tracking, and prevent stockouts or overstocking.
  • Hardware Repair: Troubleshoot, repair, and maintain laptops, desktops, and other IT equipment.
  • Image Systems: Image and reimage laptops, install operating systems, and configure software applications.
  • Contact and Problem Resolution: Provide prompt and effective support to clients via phone, email, or remote control software.
About eXcell

eXcell provides IT staffing services and solutions to Fortune 1000 companies and small businesses. We offer a comprehensive benefit package including health insurance, 401k, life insurance, paid time off, and employee discounts.

Salary: $28.00 - $30.00 per hour.



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