Enterprise Directory Support Expert

3 weeks ago


Johnston, United States FM Global Full time

FM is seeking a highly skilled Identity Services Specialist Co-Op to support our Identity and Directory Services Team.

This role requires strong analytical and problem-solving skills to troubleshoot complex identity and directory services issues.

You will work closely with the team to ensure seamless enterprise identity, authentication, and authorization services.

Key Responsibilities:

  • Supervise ticket queues and respond to incident tickets from the service desk
  • Process change requests and resolve technology issues
  • Set up users with Multi Factor Authentication (MFA)
  • Troubleshoot access to Password Management application
  • Restore accounts and fix Single Sign On (SSO) problems

Requirements:

  • Work full-time (37.5 hours/week) for 6 months
  • Hours: 9am to 5pm EST, Monday-Friday

Education:

Must be enrolled as a full-time student studying Computer Science, Cyber Security, Information Technology, MIS or related degree program during the Fall 2025 Semester.

The estimated salary range for this position is $24-$33 per hour.



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