Enterprise Directory Support Expert
3 weeks ago
FM is seeking a highly skilled Identity Services Specialist Co-Op to support our Identity and Directory Services Team.
This role requires strong analytical and problem-solving skills to troubleshoot complex identity and directory services issues.
You will work closely with the team to ensure seamless enterprise identity, authentication, and authorization services.
Key Responsibilities:
- Supervise ticket queues and respond to incident tickets from the service desk
- Process change requests and resolve technology issues
- Set up users with Multi Factor Authentication (MFA)
- Troubleshoot access to Password Management application
- Restore accounts and fix Single Sign On (SSO) problems
Requirements:
- Work full-time (37.5 hours/week) for 6 months
- Hours: 9am to 5pm EST, Monday-Friday
Education:
Must be enrolled as a full-time student studying Computer Science, Cyber Security, Information Technology, MIS or related degree program during the Fall 2025 Semester.
The estimated salary range for this position is $24-$33 per hour.
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