Wireless Sales Representative

6 days ago

Bakersfield, California, United States T-Mobile Full time
Company Overview

T-Mobile is a leading wireless carrier that invests in its employees, offering a competitive total rewards package, including a base salary and compensation package. The company's Total Rewards Package ensures that employees get the same big love they give their customers. With multiple wealth-building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free money coaches, employees can grow their careers and personal finances.

Salary

The estimated salary for this role is $16.50 per hour. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.

Job Description

This role is part of a Retail Team of Experts at T-Mobile. As a Mobile Associate, you will work as a brand ambassador, building energy and excitement around the T-Mobile brand. You will immerse yourself in significant connections with customers, uncovering their needs and providing personalized solutions. This is a learning role, where new associates work with their team and proactively build skills and proficiencies, preparing them for the next level up as a Mobile Expert.

Key Responsibilities:
  1. Build proficiency related to serving and selling to customers, providing a world-class customer experience and building loyalty.
  2. Become skilled with digital tools, consistently using them in interactions and onboarding to actively demonstrate how T-Mobile plans and services benefit customers.
  3. Establish relationships with T-Mobile employees across channels, collectively owning the customer experience and resolving issues.
Required Skills and Qualifications

To be successful in this role, you must have:

  • A high school diploma or equivalent (required)
  • At least six months of customer service and/or sales experience, preferably in a retail environment (required)
  • A passion for being a customer advocate and having fun while connecting with customers
  • A competitive drive and proven ability to succeed in a fast-paced sales environment
  • The willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Eligible employees also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. Additionally, T-Mobile provides tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

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