Customer Success Professional
4 weeks ago
Customer Success Manager Job Description
We are seeking a skilled Customer Success Manager to join our growing team at ProRecruiters. As a key member of our organization, you will be responsible for maintaining professional relationships with existing customers, identifying opportunities to sell additional products and services, and meeting assigned targets for developing new business with current accounts.
Key Responsibilities:
- Maintain a professional advisory relationship with existing customers.
- Assist teams in identifying and resolving technical issues in a timely manner.
- Participate in customer training sessions and provide software and hardware demonstrations.
- Perform on-site visits for health checks with LEA, Court, and IT personnel.
- Create and deliver proposals, and follow up on pricing requests.
- Manage broad customer communication through email newsletters, surveys, and other tactics.
- Document customer communications and update Salesforce daily; confirm customer data for company communications.
- Identify opportunities to sell additional products and services to existing customers.
- Meet assigned targets for developing new business with current accounts.
Requirements:
- Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
- Experience with Salesforce.com is a plus.
- Strong presentation, sales, and relationship-building skills (experience in law enforcement is highly desired).
- Experience demonstrating the technical aspects of hardware and software.
- Proven ability to manage multiple projects simultaneously.
- Excellent verbal and written communication skills.
- Attention to detail in proposals, contracts, and customer data.
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