Client Services Coordinator

10 hours ago


Austell, Georgia, United States Air Sea Packing Group Full time

Air Sea Packing Group is seeking a highly skilled and motivated Client Services Admin to join our team. As a key member of our organization, you will play a vital role in building and maintaining strong relationships with our clients.

Key Responsibilities:

  • Client Relationship Management: Collaborate with client managers to develop and maintain client relationships, ensuring exceptional customer service and satisfaction.
  • New Business Development: Support the pursuit of new client opportunities, identifying and capitalizing on potential business growth.
  • Logistics Coordination: Work closely with our CSR/Warehouse staff, vendors, and carriers to ensure seamless delivery and pickup of client goods.
  • Feedback and Quality Assurance: Track and log client feedback, integrating it into discussions and potential implementation to drive continuous improvement.
  • Customer Service: Provide exceptional customer service, including answering calls, directing inquiries, and resolving client concerns.

Requirements:

  • Industry Expertise: Experience or desire to grow in the world of art, furniture, and fine art logistics.
  • Sales and Marketing: Sales and marketing experience is a plus, with a strong understanding of the logistics industry.
  • High-End Sales: White glove knowledge or background in high-end sales, with a focus on exceptional customer service.
  • Communication Skills: Exceptional phone and email communication skills, with the ability to build strong relationships with clients.
  • Customer Service: Exceptional customer service skills, with a focus on delivering outstanding results.

What We Offer:

  • Competitive Salary: A competitive salary and comprehensive benefits package.
  • Benefits: Direct deposit, medical, dental, and vision coverage, long-term disability insurance, life insurance, accident death and dismemberment insurance, paid vacations, paid holidays, and a 401(k) plan.


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