Assistant General Manager OEM

7 days ago

Marquand, Missouri, United States Extended Stay Indy NW College Park Full time
Job Summary:

As a key member of the Extended Stay Indy NW College Park team, the Assistant General Manager OEM will play a crucial role in ensuring guest satisfaction and the efficient operation of the hotel. This includes supervising operating departments in the absence of the General Manager and/or the Manager on Duty, as well as assisting the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities:
  • Leadership and Supervision: Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments in the absence of the General Manager.
  • Revenue Generation: Assist the General Manager in revenue generation programs, including participating in sales calls with Sales Team members and meeting on-site contacts for evening functions.
  • Employee Development: Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Guest Satisfaction: Create an environment where employees make empowered decisions to ensure guest satisfaction, and follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Financial Reporting: Assist the General Manager with the creation of financial reports as required by the Corporate Office, and meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Training and Development: Ensure that training in service standards is taking place in each department, and recruit, hire, and train Guest Services staff based on occupancy.
  • Hotel Operations: Maintain regular attendance, approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner, and comply with certification requirements as applicable for position.
Requirements:
  • Qualifications: At least 5 years progressive experience in a Rooms or F&B department Hotel, or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel, or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
  • Previous Supervisory Experience: Previous supervisory experience required.
  • Technical Skills: Must be proficient in Windows Operating Systems.
  • Problem-Solving: Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Communication: Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Financial Acumen: Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Leadership: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.

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