Customer Insights Manager

4 hours ago


Spring Valley, Nevada, United States HP Development Company, L.P. Full time
About the Role

We are seeking an experienced market researcher to join our Customer & Market Insights team, supporting our collaboration solutions division (Poly). As a key member of our team, you will own all research and research application for the business unit, supporting senior leaders and their teams on end-to-end research initiatives.

You will be responsible for developing a learning plan to further business priorities and close vital information gaps, managing multiple research studies and analyses, and working closely with marketing to illuminate and action our playbook to the needs and buying behavior of our customers.

Key to success is building relationships with product & engineering, marketing, sales, media, data science, and channel partners, and using research and insights to drive cultural change within the organization.

Responsibilities
  • Develop and implement research studies and analyses to inform business decisions
  • Manage multiple research projects simultaneously, ensuring timely completion and high-quality results
  • Collaborate with cross-functional teams to develop and implement research-based solutions
  • Present research findings and insights to senior leaders and stakeholders
  • Stay up-to-date with industry trends and best practices in market research
Requirements
  • 7+ years of direct experience in leading primary market research
  • BS/BA in business, marketing, research, or equivalent experience
  • Deep knowledge of b2b companies, tools, and trends
  • Excellent communication and presentation skills
  • Ability to work in a fast-paced environment and prioritize multiple projects


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