Sales Manager II

4 weeks ago


Brookfield, Wisconsin, United States Service Corporation International Full time

At Service Corporation International, we're dedicated to celebrating lives and honoring our associates. If you're passionate about sales and leadership, consider joining our team as a Sales Manager II. In this role, you'll be responsible for developing a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base, and maintains the highest ethical standards.

Key Responsibilities
  • Meet and exceed established location sales quotas
  • Ensure Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
  • Provide initial and ongoing sales instruction to ensure Sales Counselors meet or exceed customer needs
  • Manage Sales Counselors, acting as their primary reference for aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and customer service delivery
Market Share
  • Develop marketing programs that complement geography, demographics, ethnicity, or religions of the community
  • Analyze and be aware of competitor pricing
  • Plan and participate in community events to develop prospects and heighten awareness of the location
Expense Management
  • Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial, and federal laws
  • Approve all discounts offered to customers
  • Prepare reports demonstrating compliance with financial controls
Operations Support
  • Maintain all marketing materials, training manuals, sales equipment, and other sales supplies
  • Ensure sales programs, incentives, and awards, and sales presentations are budgeted, approved, and conform to Company policies
  • Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
Compliance
  • Ensure all Sales Counselors follow the Code of Conduct and obtain proper licensure
  • Ensure compliance of sales practices with federal, state/provincial, and local regulations
Requirements
  • High school or equivalent
  • Bachelor's degree preferred
  • Sales experience not required
  • Sales Counselor and sales supervisory experience preferred
  • Experience presenting, training, coaching, and motivating salespeople and sales forces a plus
  • Valid state/province driver's license with good driving record
  • Insurance license as required by state/province law and as prescribed by each state board
  • Working knowledge of Windows-based PC environment and MS office applications
  • Knowledge of Customer Relationship Management systems a plus
  • Ability to maintain confidentiality
  • Ability to work beyond standard business hours when necessary to service customers
  • Ability to set goals for employees that are challenging but achievable

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