Sales Manager II
4 weeks ago
At Service Corporation International, we're dedicated to celebrating lives and honoring our associates. If you're passionate about sales and leadership, consider joining our team as a Sales Manager II. In this role, you'll be responsible for developing a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base, and maintains the highest ethical standards.
Key Responsibilities- Meet and exceed established location sales quotas
- Ensure Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
- Provide initial and ongoing sales instruction to ensure Sales Counselors meet or exceed customer needs
- Manage Sales Counselors, acting as their primary reference for aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and customer service delivery
- Develop marketing programs that complement geography, demographics, ethnicity, or religions of the community
- Analyze and be aware of competitor pricing
- Plan and participate in community events to develop prospects and heighten awareness of the location
- Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial, and federal laws
- Approve all discounts offered to customers
- Prepare reports demonstrating compliance with financial controls
- Maintain all marketing materials, training manuals, sales equipment, and other sales supplies
- Ensure sales programs, incentives, and awards, and sales presentations are budgeted, approved, and conform to Company policies
- Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
- Ensure all Sales Counselors follow the Code of Conduct and obtain proper licensure
- Ensure compliance of sales practices with federal, state/provincial, and local regulations
- High school or equivalent
- Bachelor's degree preferred
- Sales experience not required
- Sales Counselor and sales supervisory experience preferred
- Experience presenting, training, coaching, and motivating salespeople and sales forces a plus
- Valid state/province driver's license with good driving record
- Insurance license as required by state/province law and as prescribed by each state board
- Working knowledge of Windows-based PC environment and MS office applications
- Knowledge of Customer Relationship Management systems a plus
- Ability to maintain confidentiality
- Ability to work beyond standard business hours when necessary to service customers
- Ability to set goals for employees that are challenging but achievable
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