Guest Service Representative/Crafter

4 days ago

Lanham, Maryland, United States Nothing Bundt Cakes - College Park Full time
Job Overview

We're seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes - College Park. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and ensuring a memorable experience for each and every visitor.

Key Responsibilities
  • Promptly greet and engage with guests, determining their interests and needs to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise to complete unique celebrations, such as balloons, candles, and cards.
  • Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and stay connected.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assemble cake and balloon orders according to guest specifications for the given celebration and follow our cake decorating and presentation standards with precision.
  • Prioritize workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and craft all orders for walk-in guests.
  • Prepare cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
  • Monitor inventory of cake-crafting supplies and notify management when replenishment is required.
  • Evaluate frosted and decorated cakes to ensure our standards are met, and notify management of any quality control issues.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies

We're looking for individuals who embody our core values and competencies:

  • Servants Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others, builds positive, productive relationships with all team members, and listens actively and communicates openly, clearly, and respectfully.
Requirements

We're seeking individuals who:

  • Exhibit high energy and strong interpersonal skills, are friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
  • Are diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Are comfortable with new technology and have the ability to operate a point-of-sale system.
  • Understand basic arithmetic and can perform calculations when needed and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.
Work Availability

We offer flexible scheduling, including DAYTIME / MORNINGS (mainly), evenings, weekends, and holidays, based on changing business demands.

  • Guest Service Ambassador

    2 weeks ago

    Lanham, Maryland, United States Nothing Bundt Cakes Full time

    Job Title: Guest Service Representative/CrafterAbout the Role:We are seeking a highly skilled and enthusiastic Guest Service Representative/Crafter to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and...

  • Automotive Sales Representative

    5 days ago

    Lanham, Maryland, United States DARCARS Automotive Group Full time

    {"h1": "Guest Experience Representative", "p": "At DARCARS Automotive Group, we are seeking a highly skilled Guest Experience Representative to join our team. As a key member of our sales team, you will be responsible for managing our digital business prospects and providing exceptional customer experiences through every interaction. Responsibilities: *...

  • Automotive Sales Representative

    1 day ago

    Lanham, Maryland, United States DARCARS Automotive Group Full time

    {"title": "Guest Experience Representative", "description": "Key ResponsibilitiesAs a Guest Experience Representative, you will play a vital role in managing our digital business prospects. Your primary objective is to nurture inbound prospects by guiding them through a needs analysis exercise using the DARCARS Approach to Sales. This involves providing...

  • Customer Service Representative

    2 weeks ago

    Lanham, Maryland, United States Fathom Management LLC Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly detail-oriented and dependable Customer Service Representative to join our team at Fathom Management LLC. As a key member of our support staff, you will play a critical role in ensuring the smooth operation of our speed and red-light camera system...

  • Customer Service Representative

    3 weeks ago

    Lanham, Maryland, United States Level One Personnel Full time

    Job Title: Customer Service RepresentativeCompensation: $17.50/hour for Non-Bilingual, $18.50/hour for Bilingual (English/Spanish)Work Schedule: Full-Time, Monday to FridayJob Type: Permanent; Contract-to-HireLocation: On-siteJob Summary:The Customer Service Representative will be responsible for answering phone calls in our inbound/outbound call center....

  • Customer Service Representative

    3 weeks ago

    Lanham, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain with a rich history dating back over 80 years. With over 160 stores across the Mid-Atlantic region, we are committed to providing our customers with the best shopping experience possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Representative

    7 days ago

    Lanham, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...

  • Customer Service Representative

    4 days ago

    Lanham, Maryland, United States Fathom Management LLC Full time

    Job SummaryWe are seeking a highly detail-oriented and dependable Customer Service Representative to join our team at Fathom Management LLC. As a key member of our operations team, you will play a critical role in supporting the speed and red-light camera system violation processing.Key ResponsibilitiesInitial review of violation images to ensure accuracy...

  • Customer Service Representative

    7 days ago

    Lanham-Seabrook, Maryland, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    6 days ago

    Lanham-Seabrook, Maryland, United States BJ's Wholesale Club Full time

    Job SummaryAs a Customer Service Representative at BJ's Wholesale Club, you will be responsible for delivering exceptional member service and support. This includes executing acquisition and retention strategies, resolving member concerns, and promoting the BJ's value proposition.Key ResponsibilitiesProvide superior customer service to members through...

  • Account Representative

    2 weeks ago

    Lanham, Maryland, United States Graybar Full time

    {"title": "Account Representative", "content": "Key Account ManagementAs a key account representative at Graybar, you will be responsible for servicing and soliciting new business from our key accounts. Your goal will be to maximize sales and profitability from these accounts.Responsibilities:Implement strategies to increase sales and profits from key...

  • Food Service Team Member

    3 weeks ago

    Lanham, Maryland, United States Thompson Hospitality Full time

    **About Us**Thompson Hospitality is a leading provider of food and facilities management services, dedicated to delivering exceptional experiences to our clients and guests. Our company values are built on a foundation of purpose, people, and performance.**Our Mission**We strive to provide a positive experience to every relationship we are involved in,...

  • Customer Service Representative

    3 weeks ago

    Lanham, Maryland, United States Giant Food Full time

    About the Role:Giant Food is seeking a highly motivated and detail-oriented Service Clerk to join our team. As a Service Clerk, you will play a critical role in ensuring the smooth operation of our stores by providing exceptional customer service, maintaining a clean and organized store environment, and supporting our sales teams.Key Responsibilities:Provide...

  • Customer Service Representative

    4 days ago

    Lanham, Maryland, United States Giant Food Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Clerk. As a Service Clerk, you will play a critical role in ensuring our stores run smoothly and efficiently.Key ResponsibilitiesStock shelves and maintain a clean and organized store environmentAssist customers with their shopping needs and provide...

  • Customer Service Representative

    3 weeks ago

    Lanham, Maryland, United States Wegmans Food Markets Full time

    About Wegmans Food MarketsWe are a leading food market chain dedicated to providing exceptional customer service and a wide range of high-quality products. Our mission is to help people live healthier, better lives through exceptional food.Job SummaryWe are seeking a highly motivated and enthusiastic Sales Associate to join our team. As a Sales Associate,...

  • Customer Service Representative

    3 weeks ago

    Lanham, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly and generating annual sales of over $5 billion. With a rich history dating back to 1936, the company has grown to over 160 stores across D.C., Maryland, Virginia, and Delaware.Our MissionAt Giant Food, our mission is to be the...

  • Account Representative

    6 days ago

    Lanham, Maryland, United States Graybar Full time

    Account Representative Job DescriptionAs an Account Representative at Graybar, you will be the primary point of contact for key accounts. Your role will involve servicing these accounts and identifying opportunities to increase sales and profitability.Key Responsibilities:Implement strategies to boost sales and profits from key accountsIdentify opportunities...

  • Customer Service Representative

    1 week ago

    Lanham, Maryland, United States Giant Food Full time

    About GiantGiant is the #1 grocer in the Baltimore-Washington area, serving over 2 million weekly customers with annual sales topping $5 billion.Our MissionWe strive to be the most trusted and loved local food retailer in our community, going beyond stocking groceries on shelves to provide exceptional customer service and support.Why Work at Giant?We love...

  • Route Sales Representative

    2 days ago

    Lanham, Maryland, United States Alsco Full time

    Job Title: Route Sales RepresentativeJob Summary:The Route Sales Representative is responsible for meeting customer needs through up-selling and cross-selling, while providing superior customer service by proactively managing all route responsibilities. This role requires excellent communication skills, a strong work ethic, and the ability to work...

  • Bilingual Call Center Representative

    2 weeks ago

    Lanham, Maryland, United States Level One Personnel Full time

    Job Title: Bilingual Call Center Representative Job Summary: We are seeking a highly skilled Bilingual Call Center Representative to join our team at Level One Personnel. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients while working in a fast-paced call center environment. Key...