Customer Experience Associate

1 month ago


Philadelphia, Pennsylvania, United States Macy's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective selling and merchandising strategies.

Key Responsibilities:
  • Provide personalized service to customers, responding to their needs and preferences to drive sales and enhance the shopping experience.
  • Leverage product knowledge and digital resources to increase sales and educate customers on product choices.
  • Assist customers in making informed purchasing decisions, focusing on size and fit in apparel areas.
  • Promote services and products through social media and sales promotion calendars.
  • Develop and maintain relationships with customers and colleagues to create a positive and inclusive store environment.
  • Communicate effectively with sales and customer experience managers to drive customer feedback and improve the shopping experience.
  • Maintain department recovery standards, including selling floor and fitting rooms.
  • Adhere to asset protection control and compliance procedures.
Requirements:
  • Focused on upholding Macy's dedication to diversity, inclusion, and respect.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Effective communication and presentation skills.
  • Resourceful and adaptable in a fast-paced environment.
  • At least 1 year of selling or retail experience.
Physical Requirements:
  • Prolonged periods of standing and walking around the store or department.
  • Frequent use of computers and other technology.
  • Reaching, crouching, kneeling, stooping, color vision, and climbing ladders.
  • Lifting and moving items weighing up to 50 lbs.


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