Customer Experience Manager
1 month ago
About Us
LSG Sky Chefs is a leading global provider of airline catering and hospitality services, renowned for its exceptional reputation and innovative approach in the industry. As a company, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across the globe.
Role Purpose Statement
The incumbent serves as the primary liaison between the Customer Service Center (CSC) department managers and airline partners, addressing performance issues and fulfilling customer requests. This role is pivotal in coordinating and directing menu presentations and ensuring service excellence and compliance with customer standards.
Main Accountabilities
Account Management
- Cultivate and maintain strong relationships with assigned accounts, acting as the key intermediary between the CSC, airline partners, and the Key Account Manager.
- Oversee accurate billing and provisioning processes to meet airline specifications.
- Manage daily par levels and inventory controls, ensuring alignment with customer standards and timely inventory checks.
- Ensure the timely and compliant departure of all flights, adhering to catering guidelines.
- Collaborate with relevant departments to support airline cycle changes and operational adjustments.
- Monitor compliance with customer specifications, including FDA and HACCP regulations, in partnership with the Quality Manager.
- Maintain up-to-date customer specifications and manage any changes effectively.
- Ensure departmental alignment with the airline's measurement and safety systems.
- Coordinate and actively participate in all CSC evaluations conducted by the customer, distributing feedback and ensuring timely responses from department managers.
- Develop, document, and maintain databases for flight attendant feedback and delay reports.
- Support the Executive Chef during menu presentations and assist in chef tables.
- Track and report quality scores, ensuring alignment with customer expectations.
- Maintain optimal par levels of customer inventory and specific goods.
- Participate in and manage special customer projects as required.
Leadership
- Ensure the proper organization, staffing, and direction of the assigned area of responsibility.
- Lead, guide, and develop subordinate employees within the framework of Human Resources policies.
- Actively engage in coaching and supporting career development activities, including the expanded Global Performance System (GPS) process, to enhance team effectiveness and potential.
- Champion the company's values and management principles within the department.
- Plan, implement, and manage the cost budget for the area of responsibility, initiating corrective actions when deviations occur.
- Participate in and support company-sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, and Employee Safety programs.
Knowledge, Skills and Experience
- Bachelor's degree or equivalent experience is required.
- A minimum of three to five years of experience in a related field.
- Strong presentation, communication, training, and interpersonal skills.
- Proven ability to understand and meet customer expectations consistently.
- Demonstrated knowledge of the drivers of product and labor cost variances.
- Proficient in Microsoft Office and Windows-based computer applications.
-
Customer Experience Manager
4 weeks ago
Philadelphia, Pennsylvania, United States LSG Sky Chefs Full time{"Role Purpose Statement": "The Customer Experience Manager serves as the primary liaison between the Customer Service Center (CSC) department managers and airline partners, addressing performance issues and fulfilling customer requests.", "Main Accountabilities": {"Account Management": "Cultivate and maintain strong relationships with assigned accounts,...
-
Customer Experience Manager
1 month ago
Philadelphia, Pennsylvania, United States RPI Philadelphia Full timeAbout the RoleRPI Philadelphia is seeking a highly motivated and results-driven Sales and Marketing Leader to join our team. As an Assistant Manager, you will be responsible for leading our sales and marketing efforts, driving business growth, and developing a high-performing team.Key ResponsibilitiesSales and Marketing Strategy: Develop and execute sales...
-
Customer Experience Director
3 weeks ago
Philadelphia, Pennsylvania, United States LSG Sky Chefs Full timeJob Title: Customer Experience ManagerJob Location: PhiladelphiaWork Location Type: On-SiteSalary Range: $63,226.00 - $78,566.00 per yearAbout the Role:We are seeking a highly skilled Customer Experience Manager to join our team at LSG Sky Chefs. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service...
-
Director of Customer Experience
1 month ago
Philadelphia, Pennsylvania, United States Uniphore Technologies Inc. Full timeJob Description**About Uniphore Technologies Inc.**Uniphore Technologies Inc. is a leading provider of Conversational Service Automation solutions. Our mission is to revolutionize the customer service industry by leveraging AI and automation to deliver exceptional customer experiences.**Job Title:** Director of Customer Experience**Job Summary:** We are...
-
Customer Experience Director
3 weeks ago
Philadelphia, Pennsylvania, United States LSG Sky Chefs Full timeJob Title: Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at LSG Sky Chefs. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service and support.Job Location:Philadelphia, USAWork Location Type:On-SiteSalary Range:$63,566.00 per yearThis...
-
Customer Experience Strategist
1 month ago
Philadelphia, Pennsylvania, United States OGC Global Full timeAbout the RoleOGC Global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world's largest organizations across various industries, including Healthcare, Financial Services, Specialty Retail, and Telecommunications,...
-
Customer Experience Professional
3 weeks ago
Philadelphia, Pennsylvania, United States nTech Connect, Inc. Full timeCustomer Experience SpecialistLocation: RemoteJob Type: Full-timeExperience: Not SpecifiedJob Description:This is a unique opportunity to join the newly formed Customer Experience department at nTech Connect, Inc. as a Customer Experience Specialist. The team is building a Small Business Customer Account team, considered the C-Suite for Small Businesses, and...
-
Customer Experience Representative
3 weeks ago
Philadelphia, Pennsylvania, United States Enterprise Mobility Inc Full timeCustomer Experience RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.Key Responsibilities:Meet and greet customers in a...
-
Customer Experience Associate
1 month ago
Philadelphia, Pennsylvania, United States Macy's Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective selling and merchandising strategies.Key Responsibilities:Provide personalized...
-
Customer Experience Specialist
1 month ago
Philadelphia, Pennsylvania, United States nTech Connect, Inc. Full timeAbout the RolenTech Connect, Inc. is seeking a highly skilled CX Professional to join our newly formed Customer Experience department. As a key member of our team, you will play a crucial role in building and implementing business processes for our Small Business Customer Account team.Key ResponsibilitiesInteract with executives and owners of small...
-
Customer Experience Ambassador
1 week ago
Philadelphia, Pennsylvania, United States RSP Events Full timeCustomer Event RepresentativeWe are seeking a highly motivated and bright individual to join our competitive event team at RSP Events. Our company has a robust history of driving successful event sales strategies that have taken our clients' footprints to the next level.Key Responsibilities:Engage in team meetings, round tables, and training sessions while...
-
Customer Experience Specialist
4 weeks ago
Philadelphia, Pennsylvania, United States Marat Ioshpa - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer experiences and driving business growth.Key ResponsibilitiesForge lasting relationships with customers and proactively...
-
Vice President of Customer Experience
3 weeks ago
Philadelphia, Pennsylvania, United States Power Home Remodeling Full timeJob Title: Vice President of Customer SupportJob Summary:We are seeking a highly experienced and innovative leader to join our team as Vice President of Customer Support. As a key member of our leadership team, you will be responsible for building and leading a team of experts in customer support, driving continuous improvement to and evolution of the...
-
Customer Experience Liaison
6 days ago
Philadelphia, Pennsylvania, United States Medtrics Lab LLC Full timeCustomer Experience SpecialistMedtrics Lab LLC is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare organizations. Our mission is to empower healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational workflows.Key Responsibilities:Act as the primary...
-
Customer Experience Liaison
4 weeks ago
Philadelphia, Pennsylvania, United States Medtrics Lab LLC Full timeAbout Medtrics Lab LLCMedtrics Lab is a healthcare education SaaS company dedicated to enhancing the operational efficiency of healthcare organizations. Our mission is to empower healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational workflows.Job SummaryWe are seeking a self-motivated...
-
Customer Experience Representative
1 month ago
Philadelphia, Pennsylvania, United States TD Bank Group Full timeJob Title: Store Customer Experience CoordinatorWe are seeking a highly skilled and customer-focused individual to join our team as a Store Customer Experience Coordinator. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and providing legendary experiences to our customers.Key...
-
Customer Experience Associate
1 month ago
Philadelphia, Pennsylvania, United States TD Bank Group Full timeJob SummaryWe are seeking a highly skilled Customer Experience Coordinator to join our team at TD Bank Group. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and providing legendary experiences to our customers.Key ResponsibilitiesProvide legendary customer service in both teller transactions...
-
Customer Experience Representative
1 month ago
Philadelphia, Pennsylvania, United States TD Bank Group Full timeJob SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at TD Bank Group. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and providing legendary experiences to our customers.Key Responsibilities:Provide personalized service to customers, addressing their...
-
Customer Experience Specialist
1 week ago
Philadelphia, Pennsylvania, United States Bob's Discount Furniture Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Bob's Discount Furniture. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and creating a memorable shopping experience for our customers.Key ResponsibilitiesGreet and engage customers, uncovering their...
-
Customer Experience Ambassador
7 days ago
Philadelphia, Pennsylvania, United States RPI Philadelphia Full timeAbout RPI PhiladelphiaRPI Philadelphia is a leading provider of innovative solutions and services to businesses. We are committed to delivering exceptional client experiences and building long-term relationships with our clients.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Support Representative....