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Property Relations Associate

2 months ago

Cleveland, Ohio, United States Fairstead Full time
Job Description

Job Summary:

The Property Relations Associate will play a crucial role in the smooth operation of our properties, ensuring that residents receive exceptional customer service and support. This position requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to residents, addressing their concerns and resolving issues in a professional and courteous manner.
  • Maintenance and Repairs: Coordinate with the maintenance team to ensure that repairs and maintenance are completed in a timely and efficient manner.
  • Leasing and Administration: Assist with leasing activities, including preparing correspondence and notices, and maintaining accurate records.
  • Financial Management: Assist with financial tasks, including preparing paperwork and following up with residents to ensure that work orders are completed correctly and expeditiously.
  • Benefits and Perks: Enjoy a comprehensive benefits package, including medical and dental coverage, vision plans, 401(k) matching, and paid time off.

Requirements:

  • Education: High school diploma required.
  • Experience: Prior experience in residential real estate or a related field preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work independently and as part of a team, proficiency in Microsoft Office, especially Excel and Word.

About Fairstead:

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. We are committed to providing high-quality housing to all, regardless of income, and to creating a positive social and environmental impact within the properties and communities we serve.

Our Core Values:

  • Empathy: We listen to and understand the needs of our residents, communities, partners, and stakeholders.
  • Innovation: We develop and preserve high-quality, sustainable affordable housing.
  • Entrepreneurship: We create a positive social and environmental impact within the properties and communities we serve.
  • Determination: We are committed to our mission and to delivering exceptional results.
  • Integrity: We operate with transparency, honesty, and integrity in all our interactions.