Assistant Room Operations Manager

2 days ago


New Orleans, Louisiana, United States Marriott Full time
Job Summary

As an Assistant Room Operations Manager at Marriott, you will play a key role in supporting the day-to-day activities of Rooms Operations. This entry-level management position focuses on working with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards.

Key Responsibilities
  • Support the management of Rooms Operations, including opening and closing Front Desk shifts, ensuring completion of assigned shift checklist, and other duties.
  • Run and review critical information contained in room operations reports.
  • Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
  • Operate all department equipment as necessary and report malfunctions.
  • Ensure employees have the proper supplies and uniforms.
  • Understand night audit procedures and be able to comprehend and utilize reports as necessary.
  • Understand and comply with loss prevention policies and procedures.
  • Communicate performance expectations to employees in accordance with job descriptions for each position.
  • Handle employee questions and concerns.
  • Effectively schedule employees to business demands and track employee time and attendance.
Requirements
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.



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