Retail Sales Associate

1 week ago


Moberly, Missouri, United States Westlake Hardware Full time

About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. As a company founded on strong core values, we strive to deliver exceptional customer service and provide a positive shopping experience for our customers.

Job Summary

The Retail Sales Associate is responsible for providing excellent customer service and ensuring a seamless shopping experience for our customers. This role involves operating a cash register, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities

  • Customer Service
    • Project a positive and friendly demeanor to provide excellent customer service.
    • Greet customers entering and throughout the store, thanking them by name when possible.
    • Clear customer checkout lines quickly and efficiently.
    • Answer and monitor all calls and pages promptly and effectively.
    • Communicate any problems or issues that require management assistance.
    • Build product knowledge and assist customers with store layout and product location.
  • Register Operations
    • Follow all cash register transaction procedures.
    • Responsible for balancing the register drawer.
    • Adhere to any company program or promotion that requires implementation at the cash registers.
    • Participate in store and team meetings.
  • Store Appearance and Upkeep
    • Keep the store, including checkout areas and entrance doors, neat and clean at all times.
    • Assist with keeping impulse counters stocked and faced, rotating fresh merchandise as seasons change.
    • Ensure fresh ads are stocked in shopping carts at all times.
    • Ensure forms and supplies are stocked at all times.
    • Assist with decorating the store according to company program.
    • Call for cart pickups when necessary.
    • Inform management when merchandise returns need to be put away.

Requirements

  • High school diploma or equivalent.
  • Cashier experience preferred.
  • Customer service experience preferred.
  • Ability to stand, walk, lift (up to 25lbs), and climb.

Compensation

Starting hourly rate: $12.30



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