Customer Experience Representative

2 weeks ago

Sioux Falls, South Dakota, United States Viaflex Full time
About Viaflex

At Viaflex, we're dedicated to utilizing years of expertise and innovative thinking to create solutions that are thinner, lighter, and stronger. Our team of over 400 members across six locations is passionate about creating film and sheeting solutions that outperform and outlast. We're committed to preserving customer assets and protecting Earth's resources, making a positive impact in the markets we serve.

Job Summary

We're seeking a Customer Experience Representative to join our team. As a key member of our customer-facing team, you'll be responsible for promoting and maintaining the highest possible customer relationship and satisfaction. You'll work closely with internal teams and customers to assist with all aspects of processing the order, prepare price quotes, and follow through the process.

Responsibilities
  • Promote and maintain the highest possible customer relationship and satisfaction.
  • Follow up on customer questions, requests, and issues in a timely manner.
  • Work closely with internal teams and customers to assist with all aspects of processing the order.
  • Prepare price quotes and follow through the process.
  • May generate and/or verify pricing, discounts, and/or terms of the order, within established guidelines and division approval.
  • Handle warranty claims and any credits, per division policy.
  • Keep internal teams informed of competitive information gained regarding pricing, products, or general issues in the market.
  • Depending on division, initiate requests for product samples and/or sales literature.
  • Keeps informed of new developments, methods, and techniques in the sales profession.
  • Demonstrates the Viaflex Team Member Values in their daily actions.
  • May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
  • Learning, understanding, continuously improving, and promoting the division's quality management system in accordance with ISO standards. May be required to look for prospective sales opportunities. Contact customers to solicit business.
  • Participate in industry events such as trade shows, conferences, or other travel as required.
  • Prepare sales reports as needed.
  • May be called upon to assist in forecasting customer demand for capacity planning.
  • Work closely with internal teams to resolve customer issues and track feedback.
Requirements
  • Bachelor's degree in business or related field.
  • 5+ years related experience preferred, or equivalent combination of education and experience.
Benefits

We offer a wide range of benefits that encourage wellness and preventative care, including medical, dental, vision, company-paid life and disability insurance, and 401k. We also provide workplace flexibility policies to promote work/life balance and paid time off (PTO) benefits.

Equal Employment Opportunity

Viaflex is committed to providing equal employment opportunities to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status, or any other status protected by federal, state, or local law.

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