Assistant Intake Manager

4 weeks ago

Los Angeles, California, United States LemonLaws by Prestige Legal Solutions, P.C. Full time
Job Summary

LemonLaws by Prestige Legal Solutions, P.C. is seeking an experienced Assistant Intake Manager to support the intake team in delivering high-quality service to potential clients. The successful candidate will assist the Intake Manager in overseeing the intake process, providing support to the intake team, and helping with team conversions.

Key Responsibilities
  • Assist in managing the daily activities of the intake team to ensure smooth and efficient operations.
  • Work closely with the Intake Manager to monitor and report on team performance, including handling key metrics and call volume.
  • Assist in training and onboarding new intake team members as needed.
Supervisory Assistance
  • Provide support to Intake Supervisors with difficult or high-priority client sign-ups, helping to troubleshoot and resolve issues.
  • Step in to manage escalated cases and ensure timely follow-up on challenging sign-ups.
  • Act as a point of contact for team members needing additional guidance or support during the intake process.
Performance Monitoring
  • Help track and evaluate intake team performance through key metrics and quality assurance reports, identifying areas for improvement.
  • Provide feedback to team members based on performance reviews and quality audits.
  • Assist the Intake Manager in implementing performance improvement plans and maintaining team accountability.
Reporting & Collaboration
  • Regularly report to the Intake Manager on team performance, issues, and progress, ensuring they are informed of key developments.
  • Collaborate with other departments as necessary to address intake-related concerns and ensure a seamless client experience.
Team Development
  • Support team development efforts by facilitating role-playing, skill refinement, and coaching sessions.
  • Help foster a positive, mission-driven culture within the intake team, ensuring team members are motivated and aligned with the firm's goals.
Client Interaction & Sign-Ups
  • Assist with the intake process for more complex or challenging client sign-ups, ensuring all documentation is collected and client questions are answered.
  • Maintain a client-first focus, ensuring that intake processes are handled efficiently and with high attention to detail.
Other Duties
  • Assist with any additional tasks or projects as assigned by the Intake Manager to help meet the department's objectives.
Qualifications
  • Minimum of 2 years of experience in an intake, call center, or customer service environment, with leadership experience preferred.
  • Familiarity with intake processes in a legal setting, particularly lemon law, is a plus.
Benefits
  • Hybrid (2 days WFH, 3 days in office)
  • 2-4 weeks PTO (Sonority PTO)
  • 15 Paid Holidays
  • 401K Matching
  • Health, Dental and Vision Benefits
  • Gympass/ Wellhub
  • Paid Parking
  • Breakfast, Birthday Celebrations, Holiday Events, and more.

LemonLaws by Prestige Legal Solutions, P.C. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. LemonLaws by Prestige Legal Solutions, P.C. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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