Sales Associate

4 weeks ago


Washington, United States Navy Exchange Full time
Job Summary:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Navy Exchange. As a Sales Associate, you will be the face of our company, responsible for providing exceptional customer service and promoting our products and services.

Duties and Responsibilities:
  • Customer Service:
    • Engage with customers to understand their needs and provide personalized service.
    • Ask questions and listen to customers to ensure their satisfaction.
    • Direct customers to merchandise and inform them about promotions and events.
    • Provide premier customer service and resolve any issues promptly.
  • Organization:
    • Maintain a clean and organized store appearance.
  • Sales:
    • Cross-sell products and know the layout of the store.
    • Make suggestions to customers based on their individual needs.
    • Upsell products and provide product knowledge to customers.
    • Process cash exchanges, discounts, gift cards, credit cards, and debit cards.
    • Complete various forms of paperwork, reports, and reconciliation.
  • Inventory:
    • Be responsible for merchandise and complete all inventory processes.
Qualifications:
  • Product Knowledge:
    • Basic knowledge of products and merchandise.
  • Experience:
    • Retail experience preferred but not required.
  • Communication Skills:
    • Strong interpersonal and communication skills.
  • Mathematical Skills:
    • Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability:
  • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
Physical Demands and Work Environment:

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.


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