Technical Support Associate

3 weeks ago


Farmington, Michigan, United States Entry Point Communications Full time
Job Overview

Earn a competitive salary of $50,000 - $60,000 per year as a Help Desk Support Technician at Entry Point Communications in Farmington, CT.

We are seeking a candidate to support kiosks deployed at our customer sites from our location in Farmington, CT. As a Help Desk Support Technician, you will provide excellent customer service while troubleshooting operational issues via inbound or outbound calls.

Responsibilities and Duties
  • Troubleshoot/Diagnose equipment following company defined procedures
  • Document all calls and close out activity upon completion of issues
  • Communicate effectively with customers and team members
  • Create operational reports as assigned
  • Collaborate with third-party service providers to schedule onsite service
  • Schedule parts shipments and returns
Requirements

1-2 years prior experience in Help Desk support or call center is highly desirable. We offer a dynamic work environment with flexible hours: Thursday-Monday, Monday-Friday 11am-8pm, Saturday-Sunday 9am-6pm.



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