Valve Division Service Expert
1 week ago
About AWC
At AWC, we pride ourselves on being the go-to experts for Industrial Control Systems. Our team of passionate professionals strives to out-know, out-care, and out-service our rivals, building strong relationships with our customers and partners.
Our Mission
We aim to develop smarter manufacturing solutions for safer, more reliable, and effective industrial operations. Our commitment to excellence is reflected in our reputation as the premier Industrial Sales, Support, and Service team in the USA.
Job Summary
We are seeking a talented and dedicated Customer Service Representative to join our Valve Division team in Baton Rouge, LA. As a key member of our customer relations team, you will be responsible for handling phone contact with customers and suppliers, processing purchase orders, and expediting orders.
Key Responsibilities
- Handle phone contact with customers and suppliers to process all customer valve service-related issues.
- Process purchase order acknowledgments, ensuring accuracy in part numbers, quantities, pricing, delivery, and shipping information.
- Proactively and reactively expedite orders to meet customer needs.
- Support liaison to Inside and Outside Sales teams.
- Maintain the Non-Conformance Tracking Report.
- Process returns, RMAs, credits, and pricing adjustments for facility errors.
- Approve non-inventory invoices.
- Conduct Safety Quantity Reviews.
Requirements
- Positive attitude and team player mindset.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Excel and Word.
- Strong verbal and written communication skills.
- Ability to utilize root cause analysis tools.
Equal Opportunity Employer
AWC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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