Dunkin General Manager

2 weeks ago


Los Angeles, California, United States IFSC Online Ltd. Full time
About the Role

A Restaurant General Manager is responsible for leading a team to deliver exceptional guest experiences, operational excellence, and profitable sales growth in a single restaurant. They oversee the overall operation of the restaurant, adhering to Dunkin standards, franchisee policies, and applicable laws.

Key Responsibilities
  • Perform all responsibilities of restaurant team members
  • Lead team meetings and deliver training to restaurant team members
  • Ensure brand standards, recipes, and systems are executed
  • Create and maintain a guest-focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicate restaurant priorities, goals, and results to restaurant team members
  • Execute new product roll-outs, including training, marketing, and sampling
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements
  • Control costs to maximize profitability
  • Complete inventory on a periodic basis and weekly labor schedule to meet guest demand and service standards
  • Manage cash over/short and ensure team members follow franchisee cash management policies
Management Responsibilities
  • Recruit, hire, onboard, and develop restaurant team members
  • Plan, monitor, appraise, and review employee performance
  • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
Requirements
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant, or hospitality
  • College degree preferred
  • Strong analytical skills and business acumen
  • Ability to train and develop a team
  • Problem-solving and motivating others

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high-energy environment where you interact with loyal customers daily. As a Restaurant General Manager, you will be a leader and role model for the employees, ensuring a safe, secure, and healthy environment while driving sales growth and guest satisfaction.



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