Dunkin' Restaurant Manager

2 weeks ago


Los Angeles, California, United States IFSC Online Ltd. Full time
About the Role

A Restaurant General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top line sales of a single restaurant.

Key Responsibilities
  • Lead team meetings and deliver training to restaurant team members
  • Ensure Brand standards, recipes, and systems are executed
  • Create and maintain a guest-focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicate restaurant priorities, goals, and results to restaurant team members
  • Execute new product roll-outs, including training, marketing, and sampling
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
  • Control costs to help maximize profitability
  • Complete inventory on a periodic basis as determined by Franchisee
  • Complete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
  • Complete DCP and other vendor orders
  • Conduct self-assessments and corresponding action plans
  • Ensure restaurant budget is met as determined by Franchisee
  • Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
  • Engage with Dunkin' Brands Field Operations team as appropriate
Requirements
  • Previous leadership experience in retail, restaurant, or hospitality
  • College Degree preferred
  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty, and a positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Problem-solving
  • Motivating others
Working Conditions

Standing on feet, repetitive motion including bending, stooping, and reaching, lifting packages (if applicable), wearing a headset (if applicable), working in a small space



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