Revenue Cycle Management Team Lead
1 week ago
We are seeking a highly skilled and experienced Team Lead for our Revenue Cycle Management (RCM) Services team. As a key member of our leadership team, you will be responsible for overseeing and managing the day-to-day billing operations for assigned clients, ensuring the financial health of both Netsmart and our clients.
Key Responsibilities- Lead a team of associates, fostering a productive and collaborative work environment while maintaining strong client relationships.
- Monitor key performance indicators (KPIs), manage client issues, and ensure that your team meets productivity and quality standards.
- Train, coach, and develop your team members to support their career growth and the overall goals of the organization.
- Build strong working relationships that balance the needs of our clients, associates, and Netsmart.
- Address and effectively communicate client issues; escalate as appropriate.
- Assist with forecasting appropriate staffing based on incoming work logs.
- Understand and manage to relevant performance indicators including days in A/R, cash/net revenue, A/R aging, denials management, and credit balances.
- Propose, execute, and complete effective KPI improvement plans.
- Complete regular and ad hoc reporting as required.
- High school diploma or GED.
- At least 2 years of customer service work experience.
- At least 2 years of medical billing, cash posting, and charge entry experience.
- Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook.
- Working knowledge of the behavioral and/or post-acute healthcare industry.
- Bachelor's degree or equivalent relevant work experience.
- Call center work experience.
- Active medical coding certification.
- People management experience, including staffing decisions, coaching, and developing associates, and providing career development planning and opportunities.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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