Revenue Cycle Quality Training Specialist
3 weeks ago
About University Health
University Health is a 547-bed, not-for-profit health system serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. We deliver high-quality medical care with compassion, empathy, and unparalleled dedication to service.
Our Mission
We strive to provide exceptional patient care, advance medical knowledge, and foster a culture of innovation and collaboration.
Job Summary
This position is responsible for developing, designing, administering, and managing training programs throughout the organization. The ideal candidate will have a strong background in revenue cycle experience, excellent interpersonal and writing skills, and the ability to collaborate with hospital administrators and department leadership.
Key Responsibilities
- Develop and implement training programs for registration and scheduling processes
- Collaborate with training staff to educate on software, processes, and customer service standards
- Provide quality analysis and testing for registration employees
- Stay up-to-date with industry best practices and regulatory requirements
- Work closely with hospital administrators and department leadership to ensure training programs meet organizational needs
Requirements
- Bachelor's degree in a healthcare field or equivalent knowledge
- Three years of revenue cycle experience, including working knowledge of registration and scheduling processes
- Experience working with training staff and ability to educate on software, processes, and customer service standards
- Excellent interpersonal, writing, and presentation skills
- Ability to collaborate with hospital administrators and department leadership
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