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Security Operations Manager

2 months ago

Miami, Florida, United States MB Redevelopment, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Director of Security to join our team at MB Redevelopment, LLC. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests and employees.

Key Responsibilities
  • Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and company policies and safety standards
  • Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
  • Direct and maintain continuous physical property rounds by Security personnel
  • Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
  • Document, and track all security related issues or problems
  • Interact and coordinate activities with Risk Management
  • Respond to all general liability insurance claims
  • Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
  • Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
  • Review all reports regularly for completeness and accuracy
  • Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
  • Inform Director of Security of all matters concerning safety and security
  • Produce weekly schedules
  • Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
  • Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
  • Set and maintain standards for all investigations
  • Conduct detailed investigations into work-related injuries
  • Responsible for the search, storage and return of all lost and found items
  • Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
  • Conduct an annual inventory of all chemicals used by all departments in the hotel
  • Instruct and supervise new Security personnel during their first few months of employment
  • Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
  • Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions
  • Oversee TIPS and first-aid training of all Security officers
  • Oversee scheduling of all Security personnel
  • Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
  • Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
  • Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
  • Develop and maintain all alarm systems, including cashier's hold-up button, accountant's safe, and fire alarms
  • Maintain comparison statistics:
    • Room losses
    • Total number of incidents
    • Number of employee accidents and resultant cost in terms of money and lost work
    • Number of guest accidents
  • Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
  • Coordinate random bag and locker checks as necessary
  • Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
Requirements
  • Associates degree in related field
  • Minimum three years experience as a hotel Security Supervisor or three years law enforcement supervisory experience
  • Excellent communication skills - oral and written
  • Outstanding organization, planning, and leadership skills
  • Thorough knowledge of OSHA regulations
  • Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
  • Strong investigative skills
  • Able to work a flexible schedule, including weekends and holidays