Major Incident Response Specialist

1 week ago


Orlando, Florida, United States Merge IT Full time
Major Incident Manager Job Description

We are seeking a highly skilled Major Incident Manager to join our team at Merge IT. As a key member of our organization, you will be responsible for leading the response to major incidents and ensuring timely and effective communication with stakeholders.

Key Responsibilities:

  • Restore service as quickly as possible, within SLA, while minimizing impact to the business.
  • Ensure timely and effective communication with stakeholders.
  • Govern and drive all technical ownership and resources.
  • Ensure timely and effective vendor engagement.
  • Act as the single point of contact for the Major Incident Management Process.

Requirements:

  • 7+ years of experience as a hands-on network engineer implementing, designing, and supporting a large enterprise network.
  • Advanced working expertise in EIGRP routing protocols, TCP/IP, Multicast, LON, and protocol redistribution.
  • Strong working expertise in LAN technologies (HSRP, STP, VLANs, and IP-subnetting).
  • Good working knowledge of network cabling infrastructure and specifications.
  • Experience with corporate change management procedures (design and peer review).
  • Industry certifications CCNP is a must. CCIE or passed written is a plus.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how you can contribute to our success.



  • Orlando, Florida, United States Merge IT Full time

    Major Incident Manager Job DescriptionWe are seeking a highly skilled Major Incident Manager to join our team at Merge IT. As a key member of our organization, you will be responsible for leading the response to major incidents, ensuring timely and effective communication, and governing technical ownership and resources.Key Responsibilities:Restore service...


  • Orlando, Florida, United States ServiceNow Full time

    Job DescriptionServiceNow is seeking a highly skilled Major Incident Manager to join our Global Technical Support team. As a key driver for managing the resolution of technical problems with severe consequences to ServiceNow or our customers, you will collaborate and partner with the entire organization to drive action and foster growth.This role requires a...


  • Orlando, Florida, United States ServiceNow Full time

    Job Title: Major Incident ManagerServiceNow is seeking a highly skilled Major Incident Manager to join our Global Technical Support team. As a key member of our team, you will be responsible for managing the resolution of technical problems with severe consequences to ServiceNow or our customers.Key Responsibilities:Drive incidents to resolution and ensure...


  • Orlando, Florida, United States ServiceNow Full time

    Job DescriptionServiceNow is seeking a highly skilled Major Incident Manager to join our team. As a key member of our Global Technical Support team, you will be responsible for managing the resolution of technical problems with severe consequences to ServiceNow or our customers.Key Responsibilities:Drive incidents to resolution and ensure accurate and timely...


  • Orlando, Florida, United States ServiceNow Full time

    Job DescriptionServiceNow is seeking a highly skilled Major Incident Manager to join our Global Technical Support team. As a key driver for managing the resolution of technical problems with severe consequences to ServiceNow or our customers, you will collaborate and partner with the entire organization to drive action and foster growth.Key...


  • Orlando, Florida, United States ServiceNow Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Major Incident Manager to join our team at ServiceNow. As a key member of our Global Technical Support team, you will be responsible for managing the resolution of technical problems with severe consequences to our customers and the company.Key Responsibilities**Drive incidents...


  • Orlando, Florida, United States Merge IT Full time

    Major Incident Manager Job DescriptionWe are seeking a highly skilled Major Incident Manager to join our team at Merge IT. As a key member of our IT operations team, you will be responsible for managing and resolving complex technical issues that impact our clients' businesses.Key Responsibilities:Restore service as quickly as possible, within Service Level...

  • Major Gifts Officer

    2 days ago


    Orlando, Florida, United States Barry University Full time

    Job Title: Major Gifts OfficerBarry University is seeking a highly skilled Major Gifts Officer to join our team. As a key member of our Institutional Advancement department, you will be responsible for identifying, cultivating, and soliciting major gifts from individual friends and alumni, as well as corporations.Key Responsibilities:Develop and implement...


  • Orlando, Florida, United States ThreatLocker Full time

    Job SummaryThe ThreatLocker team is seeking a highly skilled Security Detection and Response Engineer to join our cybersecurity efforts. As a key member of our security team, you will be responsible for identifying, investigating, and responding to cyber threats, vulnerabilities, and security incidents across our organization's systems and networks.Key...

  • Security Specialist

    1 week ago


    Orlando, Florida, United States MSCCN Full time

    Job SummaryWe are seeking a highly skilled Security Specialist to join our team at MSCCN. As a Security Specialist, you will be responsible for ensuring the safety and security of our facilities, employees, and customers.Key ResponsibilitiesImplement and maintain security protocols and procedures to prevent and respond to security incidentsConduct regular...

  • Security Specialist

    4 weeks ago


    Orlando, Florida, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Security Specialist to join our team at Walmart. As a Security Specialist, you will be responsible for ensuring the safety and security of our employees, customers, and assets.Key ResponsibilitiesDevelop and implement security protocols and procedures to prevent and respond to security...


  • Orlando, Florida, United States KPMG Full time

    Job Title: Lead Cyber Security Operations SpecialistKPMG is a leading professional services firm that provides audit, tax, and advisory services to organizations in various industries. We are currently seeking a highly skilled Lead Cyber Security Operations Specialist to join our Enterprise Security Services organization.Responsibilities:Manage and perform...

  • Security Specialist

    4 weeks ago


    Orlando, Florida, United States Lake Nona Wave Hotel Full time

    Job Summary:The Security Specialist is a critical member of the Lake Nona Wave Hotel team, responsible for ensuring the safety and security of our guests and assets. This role requires a high level of attention to detail, effective communication skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Conduct regular...


  • Orlando, Florida, United States Oshkosh Corporation Full time

    About the RoleOshkosh Corporation is seeking a highly skilled Cybersecurity Engineer to join our team. As a key member of our Cybersecurity team, you will play a critical role in protecting our organization's assets and information from cyber threats.Key ResponsibilitiesSupport the Cybersecurity mission by working with the business as a trusted advisor to...

  • Security Specialist

    4 weeks ago


    Orlando, Florida, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Security Specialist to join our team at Walmart. As a Security Specialist, you will be responsible for ensuring the safety and security of our employees, customers, and assets.Key ResponsibilitiesCompliance and Risk Management: Ensure regulatory and corporate policy compliance by addressing compliance-related...


  • Orlando, Florida, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Asset Protection Specialist to join our team at Wal-Mart Stores, Inc. in Orlando, FL. As an Asset Protection Specialist, you will play a critical role in maintaining the safety and security of our facility and surrounding areas.Key ResponsibilitiesMaintain a safe and secure environment by...


  • Orlando, Florida, United States Paycor Full time

    Job SummaryThe Major Market Sales Executive is responsible for identifying and pursuing new business opportunities in the higher employee band and more complex end of the midmarket space. This role requires a consultative approach, leveraging tools and technology to consult with potential clients and determine the optimal solutions to solve their business...


  • Orlando, Florida, United States Omni Inclusive Full time

    Job SummaryWe are seeking an experienced and proactive Platform Support Lead with expertise in MuleSoft, IBM Integration Bus (IIB), and JBoss to join our team at Omni Inclusive.Key ResponsibilitiesOversee the administration, maintenance, and troubleshooting of COTS software applications, including MuleSoft, IBM Integration Bus, and JBoss, ensuring they meet...


  • Orlando, Florida, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine...


  • Orlando, Florida, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine...