Team Lead

7 days ago


Saint Ann, Missouri, United States HZ Ops Holdings Full time

About the Role

We are seeking a highly skilled and motivated Shift Leader to join our team at HZ Ops Holdings. As a Shift Leader, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities

  • Leadership and Team Management
    • Develop and implement effective strategies to motivate and engage team members
    • Provide coaching and training to ensure team members have the skills and knowledge needed to excel in their roles
    • Lead by example, demonstrating a strong work ethic and commitment to excellence
  • Customer Service and Experience
    • Ensure that every customer interaction is positive and memorable
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Monitor and address any customer complaints or concerns in a timely and professional manner
  • Operational Excellence
    • Ensure that all restaurant operations are running smoothly and efficiently
    • Monitor and control inventory, labor costs, and other key performance indicators
    • Develop and implement strategies to improve operational efficiency and reduce costs
  • Communication and Collaboration
    • Communicate effectively with team members, management, and other stakeholders
    • Collaborate with other departments to ensure seamless execution of restaurant operations
    • Provide regular updates and feedback to management and other stakeholders

Requirements

  • Leadership and Management Experience
    • Minimum 1 year of experience in a leadership or management role
    • Proven track record of success in leading teams and driving results
  • Customer Service and Communication Skills
    • Excellent customer service and communication skills
    • Ability to effectively communicate with team members, management, and other stakeholders
  • Operational Knowledge and Skills
    • Strong knowledge of restaurant operations and management principles
    • Ability to analyze data and make informed decisions
  • Education and Certifications
    • High school diploma or equivalent required
    • Food safety certification and other relevant certifications a plus

What We Offer

  • Competitive Compensation and Benefits
    • Competitive hourly rate
    • Opportunities for advancement and professional growth
  • Opportunities for Professional Growth and Development
    • Training and development programs to help you succeed in your role
    • Opportunities for advancement and career growth
  • A Dynamic and Supportive Work Environment
    • Collaborative and supportive team environment
    • Opportunities to make a real difference in the lives of our customers and team members

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