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Customer Service Administrator

2 months ago

Fort GreggAdams VA USA, United States By Light Professional IT Services Full time
{"Job Title": "Customer Service Administrator", "Job Summary": "We are seeking a highly skilled Customer Service Administrator to join our team at By Light Professional IT Services. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

* Provide technical support and assistance to customers via phone, email, and in-person
* Troubleshoot and resolve technical issues in a timely and efficient manner
* Maintain accurate records of customer interactions and technical issues
* Collaborate with internal teams to resolve complex technical issues
* Develop and implement process improvements to enhance customer satisfaction

Requirements:

* Associate's degree or higher in a related field
* Minimum of three years of customer service experience
* Proficiency in Microsoft Windows OS, Microsoft Office Products, and Adobe Acrobat
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

Preferred Qualifications:

* Experience working in a help desk or technical support role
* Knowledge of telecommunications and network systems
* Certification in customer service or technical support

Security Clearance:

* Secret clearance required

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "Company Overview": "By Light Professional IT Services is a leading provider of IT solutions and services to the government and commercial sectors. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.

Our team is dedicated to providing exceptional customer service and support, and we are seeking a highly skilled Customer Service Administrator to join our team.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "Key Responsibilities": "* Provide technical support and assistance to customers
* Troubleshoot and resolve technical issues
* Maintain accurate records of customer interactions
* Collaborate with internal teams to resolve complex technical issues
* Develop and implement process improvements to enhance customer satisfaction

", "Requirements": "* Associate's degree or higher in a related field
* Minimum of three years of customer service experience
* Proficiency in Microsoft Windows OS, Microsoft Office Products, and Adobe Acrobat
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

", "Preferred Qualifications": "* Experience working in a help desk or technical support role
* Knowledge of telecommunications and network systems
* Certification in customer service or technical support

", "Security Clearance": "Secret clearance required"}