Helpdesk Support Specialist

1 month ago


Detroit, Michigan, United States Stefanini Group Full time
Job Summary:

As a Helpdesk Technician I at Stefanini Group, you will be responsible for providing technical support to end-users via various communication channels. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or web chat
• Troubleshoot and resolve technical issues related to PC hardware and software
• Respond to customer inquiries and concerns in a timely and professional manner
• Maintain accurate records of customer interactions and technical issues
• Collaborate with internal teams to resolve complex technical issues

Requirements:

• Bachelor's degree or vocational training in IT-related fields
• Minimum of 2 years of experience in a technical support role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Familiarity with ticketing systems and technical support software

What We Offer:

• Competitive salary based on experience
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Apply Now:

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

  • Detroit, Michigan, United States System Soft Technologies Full time

    **Job Summary:**The Technical Client Service Specialist in the Technology Division's Client Services team is the primary contact for technical support for district staff and students. This role involves diagnosing and resolving basic to moderately complex technical issues via phone or remote connection, managing service requests, and escalating unresolved...


  • Detroit, Michigan, United States Strategic Staffing Solutions Full time

    Job Summary:Strategic Staffing Solutions is seeking a skilled Technical Support Specialist to provide technical assistance to customers for various technologies, including desktops, laptops, virtual machines, and software. The ideal candidate will have 2 years of recent helpdesk experience and a high school diploma or equivalent.Key Responsibilities:Provide...

  • IT Support Specialist

    4 weeks ago


    Detroit, Michigan, United States NJ CURE Full time

    Job DescriptionTechnical Helpdesk ProfessionalNJ CURE is seeking a skilled technical helpdesk professional to provide fast and effective support over email and in person to our growing workforce.As a technical helpdesk professional, you will be responsible for responding to inquiries in person and by email/chat, assessing and diagnosing computer hardware and...

  • IT Support Specialist

    4 weeks ago


    Detroit, Michigan, United States Sachse Careers Full time

    Job Summary:The IT Support Specialist at Sachse Careers is a critical role that requires a tech-savvy individual to deploy, configure, maintain, and support end-user devices and applications. This position demands strong problem-solving, analytical, and communication skills, as well as in-depth technical knowledge of hardware systems and software.Key...


  • Detroit, Michigan, United States System Soft Technologies Full time

    **Job Summary**System Soft Technologies seeks a skilled Technical Client Service Specialist to join our Technology Division. As the primary contact for technical support, this role involves diagnosing and resolving technical issues via phone or remote connection, managing service requests, and escalating unresolved problems.**Responsibilities**Diagnose and...


  • Detroit, Michigan, United States Healthcare Support Full time

    Healthcare Support is a leading healthcare employment partner seeking an experienced Mobile Imaging Specialist for a 13-week travel assignment in Detroit, Michigan.We offer a competitive estimated salary of $120,000 per year, based on national averages and industry standards.About the RoleSpecialty: Radiology TechnologistDiscipline: Allied Health...

  • IT Support Specialist

    1 month ago


    Detroit, Michigan, United States Apex Systems Full time

    Job Summary:We are seeking an IT Support Specialist to join our team at Apex Systems. As an IT Support Specialist, you will be responsible for providing technical support for IT applications, infrastructure, and end-user productivity tools to plant business customers.Key Responsibilities:Support a multi-shift operation in a manufacturing plant, including...


  • Detroit, Michigan, United States HonorVet Technologies Full time

    Job Title: Medical Support SpecialistAt HonorVet Technologies, we are seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support to our medical staff.Key Responsibilities: Perform initial-response screening following protocols approved by...


  • Detroit, Michigan, United States Hello Innovation Full time

    About the RoleHello Innovation is a dynamic and innovative company that is revolutionizing the way we approach technical support. We are seeking a highly skilled and motivated Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our...


  • Detroit, Michigan, United States RICEFW Technologies Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at RICEFW Technologies. The ideal candidate will have a strong background in desktop support and a passion for delivering exceptional customer service.Key Responsibilities:Provide comprehensive technical support for hardware and software systemsIdentify, diagnose, and resolve...


  • Detroit, Michigan, United States H&R Block Full time

    Job SummaryAs an Operations Support Specialist at H&R Block, you will provide administrative support to our regional offices, ensuring seamless day-to-day operations. This role involves providing technical support to internal and external customers, resolving issues, and escalating concerns to management as needed.Key Responsibilities• Provide...


  • Detroit, Michigan, United States Chelsea Search Group Full time

    Technical Support Specialist - HybridWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong technical background and excellent communication skills.The Technical Support Specialist will be responsible for providing technical support to users experiencing problems with hardware, software, and...


  • Detroit, Michigan, United States Shutterfly Full time

    We're seeking a highly organized and detail-oriented individual to join our team as a Photography Support Specialist.The successful candidate will be responsible for assembling and verifying picture-day materials, manipulating subject data using Excel, and collaborating with the team to resolve post-photography event delays and corrections.As a Photography...


  • Detroit, Michigan, United States Henry Ford Health Full time

    Job Summary:We are seeking a skilled Laboratory Support Specialist to join our team at Henry Ford Health. As a Laboratory Support Specialist, you will play a critical role in ensuring the smooth operation of our laboratory services.Key Responsibilities:Prepare patient specimens for laboratory testing, with a focus on pre-analytic and post-analytic...

  • IT Support Specialist

    4 weeks ago


    Detroit, Michigan, United States Piper Companies Full time

    Piper Companies is seeking an experienced IT Support Specialist to join their team in King of Prussia, Pennsylvania. The ideal candidate will have a strong background in infrastructure maintenance, including Meraki Networking, Nutanix VM, and Fortinet Firewall.Responsibilities:Respond to daily end-user support requests for hardware, software, peripherals,...


  • Detroit, Michigan, United States Chelsea Search Group Full time

    Job SummaryWe are seeking a highly skilled User Support Specialist to join our team at Chelsea Search Group. As a key member of our IT department, you will be responsible for providing top-notch technical support and troubleshooting services to our users.Key ResponsibilitiesProvide technical support and troubleshooting services to users experiencing problems...


  • Detroit, Michigan, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join their team in Detroit, Michigan.Job DetailsSpecialty: CT TechnologistDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelThis is a unique opportunity to work with a reputable healthcare organization and gain valuable experience in diagnostic imaging.As...


  • Detroit, Michigan, United States Sunbelt Staffing Full time

    Job DescriptionSunbelt Staffing is seeking a Registered Behavior Technician to work with special needs students and provide behavior support at a school district.Requirements:Registered Behavior Technician certificationMinimum 1+ years Behavior Specialist experienceBenefits:Competitive hourly payWeekly payMedical/dental insurance and 401K retirement planTo...


  • Detroit, Michigan, United States Detroit Academy of Arts & Sciences Full time

    Job DescriptionThe Detroit Academy of Arts & Sciences is seeking a dedicated and passionate individual to join our team as an Education Support Specialist.**Job Summary:**As an Education Support Specialist, you will play a vital role in supporting the academic success of our students. You will work closely with teachers and staff to create a positive and...


  • Detroit, Michigan, United States Stefanini Group Full time

    At Stefanini Group, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to provide top-notch technical support to our clients.Key Responsibilities:Provide technical assistance to end-users via phone, email, or web chat.Resolve technical...