Customer Service Representative

1 month ago

Springfield, Illinois, United States CSL Full time
Job Summary

CSL is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our staff, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to donors, and maintaining a safe and efficient work environment.

Responsibilities
  • Prepare the donor, donor area, and equipment for the pheresis process, ensuring a safe and efficient environment.
  • Prepare the autopheresis machine for the pheresis process, adhering to standard operating procedures.
  • Monitor the donor and the pheresis process, responding promptly to any alarms or signals that may occur.
  • Disconnect the donor when the process is complete, ensuring a smooth transition.
  • Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process, notifying appropriate staff as needed.
  • Record incidents that occur during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events, using a Personal Digital Assistant (PDA).
  • Link equipment and soft goods used in the pheresis process to the appropriate donor, utilizing the PDA.
  • Alert the Group Leader or Supervisor of donor flow issues, ensuring timely resolution.
  • Accurately record donor data in the electronic donor information management system, adhering to Standard Operating Procedures (SOPs).
  • Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
  • Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
  • Maintain confidentiality of all personnel, donor, and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • May be required to possess bilingual skills, at the discretion of the organization, to meet the needs of the business.
Qualifications
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience.
  • Ability to perform basic math calculations.

CSL offers a comprehensive benefits package for this full-time position, including options for health care benefits, company-provided basic life insurance, and Short- and Long-Term Disability, as well as the option to participate in CSL's 401(k) Savings Program and Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business.

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K Toronto Rd is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience for our customers.Key...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Daikin Full time

    Customer Service Representative at DaikinAs a Customer Service Representative at Daikin, you will be responsible for receiving and responding to customer inquiries, both internal and external, in a timely and professional manner. You will also be responsible for entering and updating customer information into the call tracking database (CRM) and ensuring...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States United Community Bank Full time

    Job Title: Customer Service RepresentativeUnited Community Bank is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with various banking needs, and promoting bank products and services.Key Responsibilities:Assist...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Daikin Full time

    Customer Service Representative Job DescriptionAt Daikin, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Respond to customer inquiries via phone, email, or instant...

  • Customer Service Representative

    1 month ago

    Springfield, Illinois, United States Tower Loan Full time

    Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tower Loan. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will play a vital role in ensuring our customers have a positive experience. Your responsibilities will include:Main Responsibilities:Greet customers and provide them with a welcoming and engaging experience.Take customer orders using our...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service to all...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Opportunity at Circle KWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Circle K. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and maintaining a safe and clean store...

  • Customer Service Representative

    1 month ago

    Springfield, Illinois, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Aaron's Full time

    **Customer Service Representative**At Aaron's, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for building relationships with our customers, driving payment collections, and lease agreement renewals. You will serve as a coach to our customers, understanding lease...

  • Customer Service Representative

    1 month ago

    Springfield, Illinois, United States Digital Monitoring Products Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our DMP Customer Service Team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide prompt and courteous customer service to all customersRing up sales on the cash register accurately...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States Bath Planet Full time

    Customer Service RepresentativeBath Planet of SW Missouri is a leading provider of custom bath remodeling solutions. We are seeking a skilled Customer Service Representative to join our team in Springfield, MO and surrounding areas. The ideal candidate will possess excellent customer service skills, be able to communicate effectively with homeowners, and...

  • Customer Service Representative

    4 weeks ago

    Springfield, Illinois, United States Bath Planet Full time

    Customer Service RepresentativeBath Planet of SW Missouri is a leading provider of custom bath remodeling solutions. We are seeking a skilled Customer Service Representative to join our team in Springfield, MO and surrounding areas. As a key member of our team, you will be responsible for delivering exceptional customer service to homeowners, setting up...

  • Customer Service Representative

    1 month ago

    Springfield, Illinois, United States David Hersch - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of David Hersch - State Farm Agent, you will have the opportunity to work with a dynamic team and provide exceptional service to our customers.ResponsibilitiesEstablish and maintain strong relationships...

  • Customer Service Representative

    4 weeks ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 days ago

    Springfield, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.Job...

  • Customer Service Representative

    3 days ago

    Springfield, Illinois, United States Bath Planet Full time

    Customer Service Representative Bath Planet of SW Missouri is a leading provider of custom bath remodeling solutions. We are seeking a skilled Customer Service Representative to join our team in Springfield, MO and surrounding areas. The ideal candidate will possess excellent customer service skills, be able to communicate effectively with homeowners, and...