Auto Damage Estimator and Claims Specialist
7 days ago
At State Farm Mutual Automobile Insurance Company, we are committed to being good neighbors by helping people, investing in our communities, and making the world a better place. Our success is built on our core values of integrity, trust, and service.
Salary
We offer an attractive salary range of $59,059.65-$79,230.63 annually, which is competitive based on our standard 38:45-hour work week. The salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.
Job Description
As an Auto Damage Estimator and Claims Specialist, you will play a crucial role in collecting vehicle information from repair shops or customers and completing initial estimates via photos or in-person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing exceptional customer service. This includes:
- Utilizing automated estimating systems to prepare repair estimates
- Providing technical support to claim handlers on vehicle repair issues
- Applying knowledge of market value and other factors affecting reparability issues
- Evaluating bid content and photo documentation, vehicle damage, and causation issues
- Answering inbound calls and making outbound calls to customers
- Providing remarkable customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Where You'll Work
This position is located in East Orlando, FL, and you must reside in one of the listed zip codes: 32751, 32789, 32792, 32814, 32803, 32801, 32806, 32812, 32807, 32817, 32826, 32825, 32828, 32822, 32831, 32809, 32824, 32827, 32832.
Required Skills and Qualifications
To succeed in this role, you must demonstrate excellent customer service, critical thinking, and decision-making skills. Additionally, you should have strong written and verbal communication skills, ability to multi-task across technical platforms, accountability, and resourcefulness. A valid driver's license is also required.
Benefits
We offer a comprehensive suite of benefits designed to give you the flexibility you need to take care of yourself and your family. These benefits include:
- Get Paid - Competitive pay, annual raises, and bonuses
- Stay Well - Robust health and wellbeing programs, including multiple healthcare plan options
- Develop and Grow - Educational benefits like industry-leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring
- Plan Ahead - Benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more
- Take a Little 'You' Time - Generous time off policies, paid holidays, celebration day, life leave, bereavement leave, community service/education support days
- Give Back - Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund
- Finish Strong - Free financial advisors, 401(k) plan with company contributions of up to 7% of your salary
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