PT Key Holder Nights
1 week ago
Job Summary
We are seeking a highly motivated and customer-focused Key Holder to join our team at Joann. As a Key Holder, you will be responsible for delivering a premium customer experience, driving sales, and leading the store team members. If you have a passion for customer service, sales, and leadership, we encourage you to apply.
Key Responsibilities
Customer Experience
- Provide exceptional customer service, ensuring every customer feels valued and inspired.
- Use the F.A.S.T. service model to meet customer needs and exceed expectations.
- Engage with customers, asking open-ended questions to learn about their project needs and providing personalized recommendations.
Sales and Merchandising
- Process customer transactions efficiently and accurately, maintaining a high level of professionalism and precision.
- Stock shelves accurately, maintaining a high level of productivity and attention to detail.
- Participate in store activities, such as Education Classes and Custom Framing, to drive sales and customer engagement.
Leadership and Operations
- Assist the Store Management team in leading the store team members, observing, and coaching individuals.
- Perform operational duties, including opening and closing the store, ensuring compliance, and finding creative ways to drive the business.
- Collaborate with other Team Members and store management on projects, embodying the characteristics of Hearts, Hands, Minds, and Inspire.
Physical Demands and Availability
This role requires standing for an entire shift, walking around the store, and lifting up to 49 pounds. Availability to work a variety of shifts, including nights, weekends, and holidays, is essential. Relocation may be required for career progression.
Education and Experience
High school diploma or equivalent required. 1+ year of supervisory experience in a customer-centric environment preferred.
Benefits and Incentives
Eligible Team Members receive medical, dental, and vision benefits, company-paid life insurance, and paid time off. Tuition reimbursement and team member discounts are also available.
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