PT Key Holder

1 month ago


Roanoke, Virginia, United States Joann Full time
Job Summary

The Key Holder is a vital member of the Joann team, responsible for delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising. This role requires a strong ability to work independently and as part of a team, with a focus on providing outstanding customer service and supporting store operations.

Key Responsibilities
  • Customer Experience
    • Provide exceptional customer service, using the F.A.S.T. service model to meet customer needs.
    • Engage with customers, asking open-ended questions to learn about their project needs and escorting them to the desired product location.
    • Use friendly conversation to build relationships with customers while serving them at the cutting counter, cash register, and sales floor.
  • Sales and Operations
    • Process customer transactions efficiently and professionally, using advanced product knowledge to drive sales.
    • Lift, place, and arrange items on shelves and racks, ensuring accurate stock levels and maintaining a high level of productivity.
    • Stock shelves accurately according to planogram, maintaining a high level of attention to detail.
    • Maintain high standards throughout the sales floor, cleaning and recovering shelves, putting away returns, and cleaning up spills/messes with a sense of urgency.
  • Leadership and Collaboration
    • Work closely with Store Management to identify key tasks and delegate them to team members.
    • Follow up to ensure tasks are completed well and in a timely manner.
    • Act as MOD to open/close the store when no member of store management is present.
    • Collaborate with other team members or store management on projects in a professional manner.
Requirements
  • High School Diploma or equivalent.
  • 1+ years of supervisory experience in a customer-centric environment.
Physical Demands
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout the shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout the shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from the backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.
Availability

Part-time status requires availability that meets the needs of the store. Part-time team members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by Joann. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including days, evenings, weekends, overnight shifts, and holidays.

Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including days, evenings, weekends, overnight shifts, and holidays.

Benefits
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.

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