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Dairy Queen Assistant Manager

2 months ago

Wadsworth, Ohio, United States BellStores Inc Full time
Job Summary

We are seeking a highly motivated and experienced Dairy Queen Assistant Manager to join our team at BellStores Inc. As a key member of our management team, you will be responsible for assisting the DQ GRILL & CHILL Manager in executing all aspects of the restaurant operations.

Key Responsibilities
  • Manage entire operation of DQ restaurant during scheduled shifts
  • Maintain critical Dairy Queen standards for product and service quality, restaurant cleanliness and sanitation, and speed of service
  • Assist in the execution of the restaurant's business plan as directed by the DQ Grill and Chill Manager
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
  • Ensure guest service in all areas meets company standards
  • Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
  • Accurately complete designated duties such as inventory control, ordering of products, cash control
  • Assist in optimizing profits by controlling product and labor costs
  • Communicate and oversee the execution of product promotions
  • Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews
  • Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the DQ Grill and Chill Manager
Requirements
  • One to three years of management in a high volume restaurant preferred, QSR experience strongly preferred
  • High School diploma or equivalent required
  • Qualified DQ candidates must have excellent customer service and employee relation skills
  • Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment
  • Must be able to perform under pressure in a high volume Dairy Queen restaurant including moving and responding quickly for long periods of time
  • Interact with the public and co-workers constantly during shifts
  • Must be able to work in and out of different temperature ranges
  • Capability to stand for long periods of time
  • Ability to lift up to 50 pounds