Quality Assurance Manager

2 weeks ago

San Francisco, California, United States Institute on Aging Full time
Quality Manager Job Description

Institute on Aging is a pioneering organization in healthcare models, revolutionizing the way people age in place. Our innovative approaches transform lives, enhance communities, and save healthcare systems millions of dollars. We strive to challenge the status quo and create new, more effective ways to support aging adults and individuals with disabilities in maintaining their quality of life.

Job Summary

The Quality Manager will lead efforts to ensure the highest quality of care is delivered by Institute on Aging's (IOA) On Lok PACE on-site medical clinic. This role will be responsible for continuously improving patient care, health outcomes, satisfaction, and safety within a regulatory framework, while upholding best practices and achieving operational efficiencies.

Key Responsibilities
  • Conduct quality improvement activities to enhance the organization's performance
  • Develop and manage the Quality Dashboard for the clinic, including data collection, tracking, analysis, and reporting of quality measures and indicators
  • Document and monitor all written quality improvement policies, procedures, and plans for the program
  • Oversee annual updates to the Quality Assurance Improvement Plan (QAIP) and provide ongoing support to ensure its execution throughout the year
  • Lead staff trainings on QI topics, including incident reporting
  • Collect, monitor, and provide required data for reports related to oversight activities between IOA and contracted partners
  • Attend required meetings to report on QI and oversight activities
  • Provide program compliance oversight, monitoring, and reporting to the Leadership Team, ensuring program compliance with State, Federal, and local regulations, including quality indicators outlined in contract agreements
  • Adhere to sensitive timelines and deadlines for various reports and meetings
  • Partner with Leadership to oversee corrective action plans (CAP) and provide ongoing monitoring of CAP-related activities to resolution
  • Track credentialing, onboarding, training, and annual requirements for center employees and on-site contractors to ensure regulatory compliance
  • Lead, facilitate, organize, schedule, and prepare materials for required QAIP
  • Attend meetings, take minutes, and follow-up activities
  • Develop infrastructure to ensure NCQA compliance with business partners, including Business Intelligence, Technology Services, and program leadership
  • Engage with community stakeholders and internal leaders to develop quality metrics and support the Quality Department at IOA
  • Promote a culture of quality throughout the organization, with a strong presence in the clinic and participation in program operational activities, as needed
  • Use metrics to identify internal opportunities for process improvements and implement process improvements with Leadership
  • Coordinate and organize organization-wide client satisfaction initiatives, including client surveys
  • Develop quarterly monitoring of IOA client satisfaction process improvements with data elements and present to various leadership teams
Requirements
  • B.A./B.S. degree
  • 3+ years' experience working within quality in a managed care plan or healthcare setting
  • Prior quality improvement experience required
  • Prefer quality certification or advanced quality education
  • Knowledge and experience in quality improvement
  • Demonstrated experience and strong skills around data collection, analysis, data visualization/Tableau reporting, and dashboard creation
  • Strong technical skills surrounding electronic health records, data reporting, and presentation
  • Strong organizational skills and ability to track information quickly
  • Demonstrated written and oral communication skills
  • Strong follow-through and proactive thinking skills
  • Ease, flexibility, and resourcefulness working on front-line, interdisciplinary teams
  • Proficiency in information systems: Microsoft Word, Microsoft Excel, PowerPoint
  • Ability to structure and conduct audits and chart reviews

Institute on Aging is an Equal Opportunity Employer. We are committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  • Quality Assurance Manager

    1 week ago

    San Francisco, California, United States Meet Full time

    Meet Our TeamWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team. Our ideal candidate will have a strong background in GMP regulations and industry standards, with a proven track record of ensuring compliance and quality in a biotech or pharmaceutical environment.Key ResponsibilitiesOversee and manage quality assurance...

  • Quality Assurance Manager

    3 weeks ago

    San Francisco, California, United States Powell Industries Full time

    {"Job Title": "Quality Assurance Manager", "Job Summary": "Powell Industries is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our products and services meet the highest quality standards.**Key Responsibilities:*** Develop and implement quality...

  • Quality Assurance Manager

    4 weeks ago

    San Francisco, California, United States Wirtgen Full time

    We are seeking a highly skilled Quality Assurance Manager to join our team at Wirtgen INDIA Pvt. Ltd.Job Summary:As a Quality Assurance Manager, you will be responsible for implementing and maintaining our Quality Management System (QMS) in accordance with ISO 9001:2015.Key Responsibilities:Implement and maintain QMS in Unit strategyLiaise with Certification...

  • Quality Assurance Manager

    3 days ago

    San Francisco, California, United States Salesforce Inc Full time

    About SalesforceSalesforce is a global leader in customer relationship management (CRM) and enterprise software. We empower businesses to connect with their customers, partners, and employees in a whole new way.Job DetailsWe are seeking a Quality Assurance Manager to join our team in San Francisco, CA. As a Quality Assurance Manager, you will be responsible...

  • Quality Assurance Manager

    4 weeks ago

    San Francisco, California, United States MWH Full time

    Job SummaryMWH Constructors, a leading global project delivery company, is seeking a highly skilled Quality Assurance Manager to support a large wastewater treatment plant project in the United States. The successful candidate will be responsible for ensuring the highest quality standards are met throughout the project lifecycle.Key ResponsibilitiesDevelop...

  • Senior Quality Assurance Manager

    4 weeks ago

    San Francisco, California, United States Xops Full time

    About the RoleXperiencOps Inc. is seeking a highly skilled and experienced Senior Quality Assurance Manager to lead and manage a team of quality engineers and drive quality assurance efforts across the organization.This is a key leadership role that requires a strong understanding of quality assurance processes and methodologies, as well as excellent...

  • Senior Quality Assurance Manager

    2 weeks ago

    San Francisco, California, United States U.S. Bank Full time

    Job Title: Senior Quality Assurance ManagerAt U.S. Bank, we're committed to delivering exceptional quality and excellence in everything we do. As a Senior Quality Assurance Manager, you'll play a critical role in ensuring the quality of our software releases and driving continuous process improvement.Key Responsibilities:Own the quality of software releases,...

  • Quality Assurance Manager

    1 week ago

    San Francisco, California, United States Salesforce Full time

    About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...

  • Clinical Quality Assurance Manager

    1 week ago

    San Francisco, California, United States Nurix, Inc. Full time

    Job Title: Senior Manager of Clinical Quality AssuranceNurix Therapeutics, Inc. is seeking a highly skilled Senior Manager of Clinical Quality Assurance to join our team. As a key member of our Clinical Quality Assurance department, you will be responsible for ensuring the quality and compliance of our clinical trials.Responsibilities:Partner with Clinical...

  • Quality Assurance Manager

    1 week ago

    San Francisco, California, United States Salesforce Inc Full time

    About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and...

  • Quality Assurance Manager

    4 weeks ago

    San Francisco, California, United States Wirtgen Full time

    Job Summary:We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Wirtgen INDIA Pvt. Ltd. The ideal candidate will have a strong background in quality management and a proven track record of implementing and maintaining quality systems.Key Responsibilities:Implement and maintain a quality management system in...

  • Clinical Quality Assurance Manager

    7 days ago

    San Francisco, California, United States BioSpace, Inc. Full time

    Job DetailsResponsibilities and Duties:The Senior Manager of Clinical Quality Assurance will partner with Clinical Operations to ensure quality and compliance are integrated into long-term strategies and day-to-day operations. This role involves working closely with Clinical Operations, Clinical Development, CMC, Medical Affairs, Regulatory Affairs, Clinical...

  • Quality Assurance Manager

    1 week ago

    San Francisco, California, United States Salesforce Inc Full time

    About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and...

  • Quality Assurance and Compliance Manager

    2 weeks ago

    San Francisco, California, United States Allbirds Full time

    Quality Assurance and Compliance ManagerWe are seeking a highly skilled Quality Assurance and Compliance Manager to join our team at Allbirds. As a key member of our Operations team, you will be responsible for overseeing the end-to-end quality assurance process, from initial design through product development, manufacturing, and post-purchase analysis.Key...

  • Quality Assurance Manager

    1 week ago

    San Francisco, California, United States Sevenson Environmental Services, Inc. Full time

    Job OpportunityJob Title: Quality Control ManagerCompany: Sevenson Environmental Services, Inc.Location: San Francisco, CaliforniaJob Summary:Nationally recognized environmental remediation contractor seeks an experienced Quality Control Manager to support our project in San Francisco, California. The ideal candidate will have a strong background in quality...

  • Chief Quality Assurance Manager

    4 weeks ago

    San Francisco, California, United States AtkinsRéalis Full time

    About UsAtkinsRéalis is a leading global design, engineering, and project management consultancy with a rich history of delivering infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States.Job SummaryWe are seeking a...

  • Head of Quality Assurance

    4 weeks ago

    San Francisco, California, United States Jobot Full time

    {"title": "Head of Quality Assurance", "content": "Job SummaryWe are seeking an experienced and passionate Head of Quality Assurance to lead and mentor our engineering team. This role is ideal for a visionary leader who thrives in building from the ground up, driving innovation, and working at the intersection of cutting-edge technology and gaming.Key...

  • Head of Quality Assurance

    1 week ago

    San Francisco, California, United States Unreal Gigs Full time

    Job DescriptionOverview:Unreal Gigs is seeking a highly skilled and experienced Head of Quality Assurance to lead our QA efforts and ensure that our products meet the highest standards of quality. As a key member of our team, you will be responsible for shaping our QA strategy, leading a team of dedicated QA professionals, and collaborating with...

  • Quality Assurance Specialist

    3 weeks ago

    San Francisco, California, United States Axelon Full time

    Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Axelon. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality in our Investigational Cellular Therapy Group, UCSF HICTF and GMP Facility, and the Pediatric Cellular Therapy Laboratory.Key...

  • Quality Assurance Specialist

    4 weeks ago

    San Francisco, California, United States Axelon Full time

    Job Summary:Axelon is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and compliance of our products and services.Key Responsibilities:Perform quality assurance activities for the Investigational Cellular Therapy Group, including reviewing and...