Branch Team Member

1 week ago


Sutton, Nebraska, United States Hoosier Heartland State Bank Full time
Job Description

This is an exciting opportunity to join our team as a Customer Service Representative at Hoosier Heartland State Bank. As a pivotal member of our branch team, you will play a key role in delivering exceptional customer experiences and contributing to the bank's success.

About the Job
  • This role involves working closely with customers to understand their needs and provide tailored solutions.
  • You will be responsible for accurately processing teller transactions, reconciling cash drawers, and providing comprehensive account services.
  • The ideal candidate will possess excellent communication and interpersonal skills, enabling them to build strong relationships with customers and colleagues alike.
Responsibilities
  1. Accurately process teller transactions and reconcile cash drawers.
  2. Provide account services to customers, ensuring their needs are met and exceeded.
  3. Follow established guidelines and procedures for processing new and existing accounts, IRAs, CDs, HSAs, loan applications, and other basic services.
  4. Maintain all service standards as directed and encourage teammates as needed.
  5. Consistently meet goals as identified by your manager.
  6. Determine customers' needs through relationship banking and provide recommendations and/or referrals that are best suited for them using the relationship-based sales process.
  7. Attend and participate in internal and external trainings to enhance your skills and knowledge.
  8. Maintain customer confidentiality and comply with bank operations and security procedures.
  9. Take the initiative to turn reports in promptly.
  10. Provide these services at the location assigned by your supervisor, following the schedule below.

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