Customer Service Liaison for Electric and Fiber Services

6 days ago


Sutton, Nebraska, United States Tipmont Wintek Full time
Exciting Opportunity at Tipmont Wintek

We are seeking a highly skilled Customer Service Liaison to join our team at Tipmont Wintek. As a key member of our customer service team, you will be responsible for delivering exceptional experiences to our members through courteous communication and supportive assistance.

About the Role

In this role, you will facilitate day-to-day processes for payments, billing, service requests, memberships, capital credits, account adjustments, ancillary products, and other services. You will also secure, research, and assemble data to process various service orders and payments, developing a strong working knowledge of all organizational services.

Key Responsibilities
  • Provide effective, accurate, and courteous customer service to members, vendors, and visitors
  • Facilitate day-to-day processes for payments, billing, service requests, memberships, capital credits, account adjustments, ancillary products, and other services
  • Secure, research, and assemble data to process various service orders and payments
  • Develop a strong working knowledge of all organizational services
  • Anticipate issues and address needs proactively to offer solutions
  • Determine appropriate, policy-driven actions to minimize risk
  • Express skills in critical thinking and analysis
  • Support collaboration and communication with a positive attitude
  • Identify and suggest positive improvements to process
Requirements
  • High school diploma or equivalent
  • Working knowledge of general office practices, record-keeping, and computers
  • Considerable skill to communicate with people under sometimes difficult circumstances
  • Extensive knowledge of Microsoft Office, particularly Excel
  • Familiarity with basic information and data in developing reports
  • Strong oral and written communication skills
  • Ability to collaborate with a team and work independently
Benefits

We offer an excellent benefits package, which includes medical, dental, and life insurance; 401(k) matching and a pension retirement plan; education reimbursement; and many opportunities for professional growth.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.



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