Guest Services Manager and Operations Lead

4 weeks ago


Washington, United States Marriott Hotels & Resorts Full time

Job Summary:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

Key Responsibilities:

  • Represents property management in resolving any guest or property-related situation.
  • Manages the Guest Service team, ensuring seamless guest experiences and resolving any issues that may arise.
  • Collaborates with other departments, including Retail and Hotel operations, to ensure a cohesive and exceptional guest experience.
  • Develops and implements strategies to enhance guest satisfaction and loyalty, aligning with Marriott Hotels & Resorts' standards.
  • Monitors and analyzes guest feedback, making data-driven decisions to improve operations and services.

Requirements:

Must have excellent leadership and communication skills, with the ability to work effectively in a fast-paced environment.



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