Receptionist - Conviva University

4 weeks ago


Jacksonville, Florida, United States Conviva Full time
About the Role

We are seeking a highly skilled and organized Receptionist to join our team at Conviva Care Centers. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.

Key Responsibilities
  • Answer and direct phone calls, ensuring accurate and timely processing of all requests
  • Manage front-desk activities, including scheduling appointments and taking messages
  • Maintain thorough records of discussions, messages, and actions taken to process inquiries
  • Resolve patient issues through independent problem-solving and with a goal of first call resolution
Requirements
  • 2 years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
  • Ability to handle high call volume and multi-task while providing an exceptional customer experience
  • Excellent customer service and phone etiquette
  • Knowledge of MS Office (Word, Excel, Outlook, Access)
Preferred Qualifications
  • 2+ years of experience working in a healthcare setting
  • Bilingual in English and Spanish proficiency
  • Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen
What We Offer

As a Receptionist at Conviva Care Centers, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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