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Account Representative II

2 months ago

Altamonte Springs, Florida, United States AdventHealth Full time
About the Role

We are seeking a highly skilled and detail-oriented Account Representative II to join our team at AdventHealth. As a key member of our revenue cycle team, you will be responsible for billing, follow-up, and managing denials to timely collect on assigned accounts receivable.

Key Responsibilities
  • Communicate daily with team members and manager on assigned projects to meet prescribed deadlines
  • Examine contracts and learn payer contracts to understand reimbursement methodology
  • Resolve and resubmit rejected claims as necessary
  • Process daily and special reports, unlisted invoices and letters, error logs, stalled reports, and aging claim reports
  • Review previous account documentation to determine appropriate action(s) necessary to resolve avoid denial and facilitate timely payment
  • Perform outgoing calls and accept incoming calls from patients and insurance companies to obtain necessary information for accurate billing, collections, and correction of denials
  • Actively prioritize all outstanding customer service concerns and maintain relationships that are equally respectful to all
Requirements
  • Demonstrate, through behavior, AdventHealth's service standards
  • Work with insurance payers to ensure proper billing, collections, or denial management on patient accounts
  • Examine contracts to ensure proper reimbursement and educate team members on inconsistencies in processing
  • Work follow-up report daily, maintaining established goal(s), and notify supervisor of issues preventing achievement of such goal(s)
What We Offer

As a valued member of our team, you will have the opportunity to work in a collaborative atmosphere, engage in continuing education, and participate in team meetings and activities. You will also have the chance to take on department projects and contribute to the growth and success of our organization.

We are committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.