Current jobs related to Senior Member Services Specialist - Verona, Virginia - United States Senate Federal Credit Union

  • Service Coordinator

    1 week ago

    Verona, Virginia, United States Home Instead Senior Care Full time

    Job Title: Service CoordinatorAt Home Instead Senior Care, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in coordinating home care assignments for clients and caregivers, developing positive relationships with our clients and Care Professionals, and effectively communicating changes...

  • Service Coordinator

    1 day ago

    Verona, Virginia, United States Home Instead Senior Care Full time

    Job Summary: We are seeking a highly skilled Service Coordinator to join our team at Home Instead Senior Care. As a Service Coordinator, you will play a vital role in coordinating home care assignments for clients and caregivers, developing positive relationships with our clients and Care Professionals, and effectively communicating changes to those...

  • Member Service Representative

    3 days ago

    Verona, Virginia, United States United States Senate Federal Credit Union Full time

    Job DescriptionAt United States Senate Federal Credit Union, we're committed to delivering exceptional service to our members. As a Member Service Representative, you'll play a vital role in achieving this goal.Key Responsibilities:Provide top-notch service to members via the call center channel, ensuring a positive and helpful demeanor.Determine member...

  • Senior Technical Marketing Specialist

    1 week ago

    Verona, Virginia, United States Hamdan Resources Full time

    Job OverviewHamdan Resources is seeking a highly skilled Senior Technical Marketing Specialist to provide technical marketing support for the development and implementation of customer applications dealing with complex operating systems.This role involves working within defined parameters to make decisions, apply concepts to issues of moderate complexity,...

  • Benefit Programs Specialist II

    4 weeks ago

    Verona, Virginia, United States Virginia Department of Social Services Full time

    Job Title: Benefit Programs Specialist IIThis is a technical position within the Virginia Department of Social Services. The incumbent's responsibilities are related to the determination and re-determination of eligibility of individuals and families for food, financial assistance, medical assistance, and for other social services' benefits programs.Key...

  • Benefit Programs Specialist II

    4 weeks ago

    Verona, Virginia, United States Virginia Department of Social Services Full time

    Job DescriptionThis is a technical position within the Virginia Department of Social Services. The incumbent's responsibilities are related to the determination and re-determination of eligibility of individuals and families for food, financial assistance, medical assistance, and for other social services' benefits programs.The work is performed within...

  • Customer Service Representative

    1 week ago

    Verona, Virginia, United States Ryan Ostrander - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Ryan Ostrander - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the...

  • Engineering Technician

    2 weeks ago

    Verona, Virginia, United States DBSI Services, Inc. Full time

    Job Title: Engineering TechnicianDBSI Services, Inc. is seeking a highly skilled Engineering Technician to join our team in Verona, Virginia.Job Summary:We are looking for a detail-oriented and organized individual to perform laboratory testing activities, install, test, calibrate, and repair electromechanical/electronic measuring equipment. The ideal...

  • Tankwagon Delivery Specialist

    1 week ago

    Verona, Virginia, United States Superior Plus Propane Full time

    Job SummaryThe Tankwagon Delivery Specialist is responsible for the safe and timely delivery of fuel products to customers. This role requires the ability to load and unload fuel into bulk trucks and end-use containers while providing exceptional customer service.Key ResponsibilitiesTransfer, collect, load, and deliver fuel products to and from containers...

  • Veterinary Emergency Services Technician

    1 month ago

    Verona, Virginia, United States VetEvolve VA LLC Full time

    Join Our Team at Veterinary Emergency ServicesWe are seeking a highly skilled and compassionate Veterinary Technician to join our team at Veterinary Emergency Services in Verona, Virginia. As a valued member of our team, you will have the opportunity to work alongside experienced veterinarians and technicians in a fast-paced emergency veterinary...

  • Cashier and Service Associate

    3 weeks ago

    Verona, Virginia, United States Food Lion Full time

    Job Summary:We are seeking a highly motivated and customer-focused Cashier and Service Associate to join our team at Food Lion. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide fast,...

  • Benefit Programs Specialist II

    4 weeks ago

    Verona, Virginia, United States Virginia Department of Social Services Full time

    Job DescriptionThis is a technical position within the Virginia Department of Social Services. The incumbent's responsibilities are related to the determination and re-determination of eligibility of individuals and families for food, financial assistance, medical assistance, and for other social services' benefits programs.Key ResponsibilitiesInterviews...

  • Veterinary Emergency Services Externship

    4 weeks ago

    Verona, Virginia, United States VetEvolve VA, LLC Full time

    Join Our Team at Veterinary Emergency ServicesAbout UsVeterinary Emergency Services (VES) is a leading urgent care/emergency-only small animal practice in the Shenandoah Valley. With a strong focus on providing high-quality care for critically ill or injured pets, we are committed to delivering exceptional patient care and a supportive work environment.Our...

  • Veterinary Emergency Services VES Student Externship Opportunity

    4 weeks ago

    Verona, Virginia, United States VetEvolve VA, LLC Full time

    Veterinary Emergency Services VES Student ExternshipGain hands-on experience in emergency veterinary medicine with Veterinary Emergency Services (VES), a leading urgent care/emergency-only small animal practice in Verona, Virginia. As a student extern, you will work alongside experienced veterinarians and support staff to develop your skills in emergency and...

  • Tankwagon Delivery Specialist

    4 weeks ago

    Verona, Virginia, United States Superior Plus Propane Full time

    Job SummaryThe Tankwagon Delivery Driver is a key member of our team, responsible for the safe and timely delivery of fuel products to our customers. This role requires a high level of attention to detail, excellent communication skills, and a strong commitment to safety.Key ResponsibilitiesDeliver, load, and unload fuel products into bulk trucks and end-use...

  • Production Assembler

    3 days ago

    Verona, Virginia, United States Wieland Full time

    Job Summary:Wieland is seeking a skilled Production Assembler to join our team in the manufacturing of commercial and industrial HVAC heat exchangers. As a key member of our production team, you will be responsible for assisting in all facets of the assembly and manufacturing process.Responsibilities:Read, interpret, and understand mechanical prints,...

  • Fabricator, Equipment Assembly Specialist

    3 days ago

    Verona, Virginia, United States Builders FirstSource Full time

    Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components, and building services to the professional market.As an Assembler II, you will play a crucial role in our manufacturing process, performing repetitive assembly operations to mass-produce products such as windows, doors, trusses, panels, or...

  • Grocery Department Associate

    2 weeks ago

    Verona, Virginia, United States Food Lion Full time

    Job Title: Grocery Department AssociateFood Lion is seeking a skilled and customer-focused Grocery Department Associate to join our team. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our products are accurately stocked...

  • CDL-A Local Yard Driver Position

    1 week ago

    Verona, Virginia, United States TF1 Full time

    Job OverviewAscend is seeking a skilled CDL-A Local Yard Driver to join our team. As a CDL-A Local Yard Driver, you will be responsible for safely operating a tractor-trailer combination to transport goods within a local area.Key ResponsibilitiesOperate a tractor-trailer combination to transport goods within a local areaEnsure safe and timely delivery of...

  • Shift Manager Position

    2 days ago

    Verona, Virginia, United States McDonald's Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of crew members and ensuring that customers receive a fast, accurate, and friendly experience every visit.Key ResponsibilitiesLead shifts and ensure that the restaurant is running smoothly...

Senior Member Services Specialist

2 months ago

Verona, Virginia, United States United States Senate Federal Credit Union Full time
Job Overview

Objective:

In alignment with the United States Senate Federal Credit Union's commitment to service, we aim to enhance the financial well-being of our members across various life stages by integrating sustainability and security into our financial offerings.

Core Values: S.T.R.I.V.E

  • Safeguards the trust of our members and staff by protecting their financial information.
  • Values diverse perspectives and feedback to foster a trustworthy, safe, and supportive environment, embodying our principle of "better together."
  • Demonstrates integrity, professionalism, and authenticity in building relationships grounded in ethical standards.
  • Encourages innovation, embraces change, and provides effective solutions while managing risks creatively.

General Overview

Under general oversight and in accordance with all relevant federal and state regulations as well as USSFCU policies, this role involves assisting in the daily operations of the retail branch. Acting as a representative of USSFCU, the incumbent will promote our "Better Together" philosophy to help members achieve their financial goals. Responsibilities include performing both routine and complex transactions, including cash handling. Strong customer service skills are essential for engaging in professional dialogues with members. The role requires building relationships with members, advocating for their needs, actively listening, identifying their requirements, and providing appropriate solutions. The individual should be motivated to meet or exceed performance and sales objectives.

Key Responsibilities

1. Represents the Credit Union with professionalism and courtesy, delivering exceptional service to both external and internal members. Ensures efficiency, accuracy, and results-driven performance.

2. Processes incoming mail meticulously, including deposits, loan payments, and other member transactions.

3. Ensures all transactions are accurately recorded in the designated systems.

4. Verifies the correctness of deposit and payment amounts, ensuring adherence to policies and procedures.

5. Collects mail from the post office on a daily basis.

6. Reconciles and balances all transactions at the end of each day.

7. Identifies and rectifies any discrepancies or errors promptly.

8. Acts as a primary backup for the Contact Center, assisting with incoming calls.

9. Provides timely and accurate responses to member inquiries regarding their accounts and transactions.

10. Collaborates closely with other departments, including accounting and loan processing, to ensure seamless operations and accurate record-keeping.

11. Reviews and interprets credit reports for membership and loan application processes.

12. Demonstrates the ability to cross-sell credit union products and services effectively.

13. Facilitates the opening and closing of accounts.

14. Engages effectively with members and colleagues.

15. Capable of working remotely from home as required.

16. Executes routine and complex member transactions with accuracy and efficiency, minimizing errors.

17. Tracks and records all necessary audit information on required logs, understanding regulatory processes such as CTRs and SARs.

18. Proficiently navigates multiple computer applications while engaging with members in person or through other communication channels.

19. Maintains a comprehensive understanding of credit union services and products, as well as ancillary offerings.

20. As a member advocate, actively listens to offer referrals for products and services tailored to member needs.

21. Possesses problem-solving abilities and follows through on commitments.

22. Demonstrates the ability to meet deadlines consistently.

23. Collaborates positively with team members to promote unity and consistency within the branch and organization.

24. Assists other departments as needed, ensuring accurate information is obtained for members.

25. Maintains confidentiality regarding all member interactions and documentation.

26. Actively participates in training, coaching, and team meetings, striving for personal performance improvement.

Additional Responsibilities

1. Complies with all applicable federal and state regulations, including the Bank Secrecy Act and other relevant policies.

2. Performs other duties as assigned.

Qualifications

Education: High school diploma.

Experience: Minimum of 3 years in a customer service role within a financial institution, focusing on relationship building and cash handling.

Skills: Ability to complete new account and loan training within the first year. Proven track record in cross-selling products and services; attention to detail; proficiency in basic PC applications such as Word, Excel, and Outlook; familiarity with Credit Union policies and procedures, particularly in teller and member service areas. Bilingual in Spanish is a plus.

Communication: Excellent conversational, active listening, and interpersonal skills necessary for building member relationships. Strong written communication skills.

Supervisory: None required.

Time in Service: None required.

Successful candidates will be evaluated based on their previous experience.

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.