Sales and Support Specialist

1 week ago


Findlay, Ohio, United States FriendsOffice Full time
About the Role

This Customer Service Representative position is an excellent opportunity to join a dynamic team at FriendsOffice, one of Ohio's largest independently owned office products and janitorial suppliers. As a key member of our sales and support staff, you will be responsible for delivering exceptional customer experiences by providing product and service information, placing orders, and resolving technical issues.

Key Responsibilities
  1. Respond to customer inquiries in a timely and professional manner
  2. Place daily orders and develop quotes to meet customer needs
  3. Provide expert advice on our products and services to ensure customer satisfaction
  4. Troubleshoot and resolve product issues and concerns in a timely manner
  5. Document and update customer records based on interactions to improve future service delivery
Qualifications and Requirements
  • Prior experience in customer service, sales, or related fields is essential
  • Strong communication and interpersonal skills to build rapport with clients
  • Able to prioritize tasks and multitask in a fast-paced environment
  • Positive and professional demeanor with excellent written and verbal communication skills
  • Proficient in Microsoft Office and Excel, with ability to learn new software as needed
  • College education preferred, or 1-2 years of relevant work experience

Salary: $50,000 - $70,000 per annum, depending on experience



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