Mortgage System Analyst

3 days ago

Richardson, Texas, United States Texans Credit Union Full time
Job Summary

We are seeking a highly skilled Mortgage System Analyst to join our team at Texans Credit Union. As a key member of our mortgage operations team, you will be responsible for supporting the mortgage loan originating system (LOS) and ensuring its effectiveness and operating efficiency.

Key Responsibilities
  • Configure, maintain, and oversee the administration and support of the LOS, including settings such as personas, user groups, eFolder, loan templates, reports, input form builder, workflows, and business rules.
  • Assist users with questions or problems with the LOS, communicate with users regarding status of requests, prioritize and solve issues, and document solutions for internal and end-user use.
  • Collaborate with end-users, business partners, and vendors to identify opportunities for process improvements and provide support in researching system issues and testing changes or enhancements.
  • Partner with other departments to inform users about common LOS issues and how to proactively avoid them.
  • Identify and assist in training needs, develop new employee training, training for changes, new features, and refresher training as needed.
  • Troubleshoot issues and clear them in a timely manner, partner with other resources as needed to research and find resolutions.
  • Monitor interfaces to integrated systems ensuring that all systems are operating as designed.
  • Maintain current knowledge of LOS features and functionality, providing recommendations for improvements.
  • Implement configuration changes and customizations as required by the business.
  • Identify ways to assist management in product and/or business planning and improvement through requirements development and analysis.
  • Participate on software releases and patches, including planning, testing, and distribution of software updates, release notes, and training materials.
Requirements
  • Strong analytical and critical thinking skills to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • Excellent written and verbal communication skills, ability to prioritize work to meet project deadlines, experience working with and drafting requirements for application developers, highly detailed and organized.
  • Exceptional interpersonal and oral communication skills, advanced computer and typing skills, good time management skills, ability to respond to common inquiries or complaints from customers, regulatory agencies, third-party vendors, etc.
  • Ability to use a computer to create clear and concise written communications, including emails, letters, internal documentation, project scope, workflow diagrams, instructions, project steps, references, etc.
  • Ability to effectively communicate verbally, including one-on-one conversations, team meetings, presentations, and demonstrations.
Preferred Qualifications
  • Subject matter expert (SME) in mortgage lending products and software.
  • At least three (3) years of experience working in the residential mortgage lending industry preferred with a strong understanding of business processes/loan life cycle.
  • Experience with Microsoft Office Products, including Word, Excel, PowerPoint, Visio, etc.
  • Advanced MS Excel functions like formulas, pivot tables, and macros.
  • Functional understanding of SQL, XML, SOAP, and IIS web services.
  • Knowledge of scripting and script automation.
  • One (1) to two (2) years of software administration experience strongly preferred.
  • Black Knight LOS (e.g., Empower) experience preferred.
  • Middleware knowledge (e.g., WebSphere, WebLogic, MQ) preferred.
  • Interface, API, workflow, and job controller set up and support experience preferred.
  • Project management experience a plus.
Education

Bachelor's degree in business, computer science, or related field or equivalent working experience required.

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