Retail Store Operations Lead

4 days ago


Charlotte, North Carolina, United States Food Lion Full time
Company Overview:

Foood Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Job Requirements:

The Customer Service Operations Manager will be responsible for managing all front end operations, including Service Center, Self-Checkout and Food Lion To-Go, if applicable. This includes hiring, training and developing associates to meet department needs, supervising the performance of all duties and responsibilities of department associates, and providing ongoing performance management training and conducting timely formal performance appraisals for direct reports.

The successful candidate will also provide leadership and motivation within the store to promote a culture reflective of our brand, strategy and culture, and support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.

Key Skills:

The ideal candidate will have a high school graduate or equivalent preferred, ability to lead and manage a team, strong understanding of store operations and merchandising techniques, excellent interpersonal, organizational, communication and customer service skills, demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances, ability and willingness to learn multiple tasks and technical requirements of the job, ability to use technical information to solve problems, must meet minimum age requirements to perform specific job functions, must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Estimated Salary: $55,000 - $75,000 per year.

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